Overview
Compassus, located in Springfield, Missouri, has been providing hospice care since 1979. The organization aims to deliver professional, Medicare-approved comfort care to patients and their families across Southern Missouri. Their mission emphasizes compassionate support, with a commitment to understanding the unique stories of each person and family they serve.
Services & Support
Compassus offers a range of hospice services designed to provide both practical and emotional assistance. Their team is available 24/7, ensuring that patients receive consistent care and support tailored to their individual needs. They focus on managing pain and other symptoms, while also addressing spiritual and emotional health, which is crucial during end-of-life care.
Care Approach & Staff
The care approach at Compassus is centered around compassion and professionalism. While many reviews highlight the kindness and support of certain staff members, there are also concerns about inconsistency in care. Some families have reported experiences where nursing care lacked the expected level of compassion and organization, leading to distress during critical moments.
Who They Serve
Compassus primarily serves individuals in need of hospice care, including those with terminal illnesses and their families. The organization aims to provide a supportive environment that respects the dignity and wishes of patients as they navigate the challenges of end-of-life care.
Levels of Care
The hospice services at Compassus include various levels of care, which are designed to ensure comfort and dignity for patients. This includes nursing care focused on symptom management and support from social workers to assist families in coping with the emotional aspects of care.
What Families Say
Feedback from families who have utilized Compassus services is mixed. Many express gratitude for the compassionate care provided by certain staff members, noting their dedication and support during difficult times. However, there are significant concerns about the quality of nursing care, with some families reporting experiences of disorganization and a lack of timely responses to urgent needs. This has led to feelings of distress and dissatisfaction among some families, highlighting the need for improvement in certain areas of service delivery.
Room for Improvement
Some families have noted areas for improvement, particularly regarding the consistency of nursing care and the responsiveness of staff. Instances of disorganization and lack of compassion have been reported, suggesting that while there are dedicated caregivers, the overall experience can vary significantly. Addressing these concerns could enhance the quality of care provided to families during their most challenging times.
