Overview
Heartland Hospice, located in St. Louis, Missouri, is dedicated to providing compassionate end-of-life care. As part of the Gentiva family, Heartland Hospice focuses on surrounding patients and their families with the necessary physical, emotional, and social support during challenging times. Their aim is to enable individuals to live with dignity and grace while facing terminal diagnoses.
Services & Support
Heartland Hospice offers a range of services designed to meet the unique needs of patients and their families. Their offerings include 24-hour nursing care, symptom management, emotional support, and spiritual care. The hospice team collaborates with families to create personalized care plans that address both medical and emotional needs. Additionally, they provide respite care to relieve family caregivers, allowing them time to recharge. Bereavement care is also available, offering support for up to 13 months after a loved one’s passing.
Care Approach & Staff
The staff at Heartland Hospice is composed of physicians, nurses, social workers, hospice aides, and chaplains who work together to ensure comprehensive care. Many families have noted the compassion and professionalism of the caregivers, who strive to create a supportive environment. However, some reviews indicate challenges with medication management and service delivery, highlighting a need for improvement in these areas.
Who They Serve
Heartland Hospice serves patients with life-limiting illnesses who have a life expectancy of six months or less. This includes individuals with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The hospice aims to support both patients and their families through the emotional and logistical challenges of end-of-life care.
What Families Say
Feedback from families is mixed. Several reviews express gratitude for the compassionate care received, especially highlighting the efforts of individual staff members who provided support during difficult times. However, there are significant concerns regarding medication management, with reports of missed doses and delays in delivering essential medications. Some families have expressed frustration over communication issues and the reliability of services, indicating that while the care provided by individual staff members is often commendable, the overall service execution has room for improvement.
Room for Improvement
While many families have praised the compassionate care provided by Heartland Hospice, there are recurring concerns regarding medication management and service reliability. Instances of missed medication deliveries and communication breakdowns have been reported, suggesting a need for improved organizational processes to ensure that all patients receive timely and consistent care.
Summary
Heartland Hospice in St. Louis, Missouri, offers a range of services aimed at providing compassionate end-of-life care. While many families appreciate the dedication and support of the staff, there are notable concerns regarding medication management and service delivery. Families considering Heartland Hospice may want to weigh these factors carefully as they seek the best possible care for their loved ones.
