Overview
Hospice of Spokane, located in Spokane, Washington, is a nonprofit hospice provider dedicated to delivering quality end-of-life care. They serve a variety of settings, including private residences, assisted living facilities, skilled nursing homes, and hospitals. Their mission focuses on addressing the medical, emotional, psychological, and spiritual needs of patients with terminal illnesses, while also providing support to their families.
Services & Support
Hospice of Spokane offers a comprehensive range of services, including skilled nursing care, social worker support, and grief counseling. Their team consists of physicians, nurses, nurse aides, social workers, and volunteers who work collaboratively to ensure patients receive personalized care. Families can expect 24/7 availability for questions and assistance, along with resources such as brochures to help navigate the dying process.
Care Approach & Staff
The care approach at Hospice of Spokane emphasizes patient comfort and quality of life. The staff is noted for their compassion and dedication, with many families expressing gratitude for the care provided by nurses and social workers. However, some reviews indicate concerns about communication and the timeliness of care, suggesting that experiences may vary.
Who They Serve
Hospice of Spokane serves individuals of facing terminal illnesses. Their services are tailored to meet the unique needs of each patient, whether they are at home or in a care facility. The organization aims to create a supportive environment for both patients and their families during challenging times.
What Families Say
Feedback from families reflects a mix of experiences. Many express appreciation for the compassionate care received, highlighting the support from social workers and nursing staff during difficult moments. Positive comments often mention the ability to focus on spending quality time with loved ones. However, some families have reported dissatisfaction with communication and the handling of end-of-life processes, indicating areas for improvement.
Room for Improvement
Several reviews point to issues with communication and staff responsiveness, particularly regarding the timing of care and clarity during critical moments. Families have expressed a desire for more proactive outreach and support, especially during the end-of-life stage. Addressing these concerns may enhance the overall experience for future patients and their families.
Summary
In summary, Hospice of Spokane is committed to providing holistic end-of-life care in a supportive environment. While many families have praised the compassionate nature of the care team, there are notable areas for improvement in communication and responsiveness. Understanding these dynamics can help families make informed decisions as they seek hospice services for their loved ones.
