Overview
Compassus, located in Macon, Georgia, is a network of community-based hospice and palliative care services. Their mission is to earn trust by actively listening to the needs and values of patients and families, allowing for personalized care plans that focus on comfort and quality of life. They provide 24/7 hospice care, with a physical office open Monday through Friday.
Services & Support
Compassus offers a range of hospice services aimed at providing comfort care for individuals with life-limiting illnesses. Their approach includes managing pain and other symptoms around the clock, as well as offering emotional and spiritual support. The organization emphasizes the importance of timely services to help families maximize their time together during challenging moments.
Care Approach & Staff
The staff at Compassus has been noted for their compassion and professionalism. Many families have expressed gratitude for the care provided, highlighting the kindness of nurses and caregivers. However, some reviews indicate a lack of organization and reliability in scheduling, which can affect the overall experience for patients and their families.
What Families Say
Feedback from families is mixed. While some have praised the staff for their kindness and support, others have reported significant issues with the organization and scheduling of care. One reviewer described their experience as the “most terrible medical group,” emphasizing a lack of effective pain management and reliability. In contrast, other families have shared positive experiences, noting the compassionate care provided during difficult transitions.
Room for Improvement
Several reviews suggest that Compassus could enhance their organizational structure and reliability in scheduling visits. Families have expressed frustration over not knowing when caregivers would arrive, which can be particularly distressing during critical times.
Summary
Compassus in Macon, Georgia, provides hospice care with a focus on comfort and compassionate support. While many families appreciate the kindness of the staff, there are concerns regarding organization and scheduling that potential clients may want to consider. Overall, feedback indicates a need for improvement in these areas to better serve families during challenging times.
