Overview
Heartland Hospice, located in Milwaukee, Wisconsin, is dedicated to providing compassionate end-of-life care. As part of the Gentiva family, they focus on surrounding patients and their families with the necessary physical, emotional, and social support during challenging times. Their goal is to enable individuals facing terminal diagnoses to live with dignity and grace.
Services & Support
Heartland Hospice offers a range of services tailored to the needs of patients and their families. They provide 24-hour nursing care, symptom management, and emotional support, ensuring that each individual receives the care they require. Their team includes physicians, nurses, social workers, and hospice aides who work collaboratively to address the physical, spiritual, and emotional needs of those they serve. The organization also offers respite care for family caregivers, allowing them time to recharge.
Care Approach & Staff
The care approach at Heartland Hospice emphasizes strong communication and relationship-building. Families have noted the team’s commitment to providing compassionate care and their responsiveness to needs. Staff members, including social workers and nurses, are described as highly communicative and caring, fostering a supportive environment that prioritizes trust and collaboration.
Who They Serve
Heartland Hospice serves patients with life-limiting illnesses who have a life expectancy of six months or less. This includes individuals facing end-stage heart disease, COPD, Alzheimer’s disease, and other serious health conditions. Their services are designed to support both patients and their families through the complexities of end-of-life care.
What Families Say
Families have expressed high satisfaction with the care provided by Heartland Hospice. Many reviews highlight the team’s dedication, kindness, and ability to communicate effectively. One family noted that their loved one received exceptional support, allowing them to enjoy additional time with family. However, some reviews also mention challenges with care delivery and communication, indicating that experiences can vary.
Room for Improvement
While many families praise the care at Heartland Hospice, some reviews indicate areas for improvement, particularly regarding communication and the consistency of care delivery. Instances of miscommunication and unmet expectations regarding equipment and services have been noted, suggesting that there is room for enhancing the overall experience for families.
Summary
Heartland Hospice in Milwaukee, Wisconsin, is committed to providing compassionate and comprehensive end-of-life care. With a dedicated team that emphasizes communication and support, they strive to meet the needs of patients and their families during a difficult time. While many families have had positive experiences, there are also areas identified for improvement, particularly in ensuring consistent communication and care delivery.
