Overview
Voyager Home Health Care, located in Colorado Springs, Colorado, is dedicated to providing high-quality home health care services. They offer a range of services, including CNA training, personal care workers, homemakers, and 24/7 nursing care, aimed at supporting clients with various needs. The agency is recognized for its commitment to quality care and has garnered positive feedback from many families and individuals who have utilized their services.
Services & Support
Voyager Home Health Care provides a variety of services tailored to meet the needs of its clients. These services include Certified Nursing Assistant (CNA) training, In-Home Support Services (IHSS) for adults, and Children’s Home and Community-Based Services (CHCBS). Clients have expressed appreciation for the comprehensive support offered, particularly in navigating care options for medically complex situations. The agency is noted for its responsiveness and dedication to ensuring clients receive the resources they need.
Care Approach & Staff
The staff at Voyager Home Health Care are frequently described as knowledgeable, compassionate, and supportive. Instructors, such as those leading the CNA program, have received commendations for their effective teaching methods and dedication to preparing students for certification. Families have noted that the staff are quick to respond to questions and concerns, providing a sense of security and trust in the care provided.
What Families Say
Many families have shared positive experiences with Voyager Home Health Care. They appreciate the supportive environment and the thorough preparation for CNA exams. Some have highlighted the responsiveness of the staff, noting that they are always available to address questions and provide assistance. However, there are also mentions of challenges related to scheduling and pay discrepancies, with some clients expressing concerns about the management of shifts and hours billed to Medicaid.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly regarding scheduling and communication. Some clients reported issues with their shifts being changed without notice, which affected their pay. Additionally, there were mentions of pressure to leave positive reviews under certain conditions, raising concerns about the authenticity of some feedback. Addressing these challenges could enhance the overall experience for clients and staff alike.
Summary
Overall, Voyager Home Health Care is recognized for its commitment to quality home health services in Colorado Springs. While many families have benefited from the compassionate care and support provided, there are notable areas for improvement in scheduling and communication. The agency continues to be a valuable resource for individuals and families seeking home health care solutions.
