Overview
Vital Support Home Health Care Agency, Inc., located in Philadelphia, Pennsylvania, is dedicated to promoting independent living for individuals with disabilities. They provide a broad range of services aimed at assisting clients who require support to remain in their homes. Their mission emphasizes both the comfort of home and the importance of maintaining independence for those in need.
Services & Support
Vital Support offers a comprehensive array of home care services tailored to individuals of all ages. Their services include companionship, nursing care, rehabilitation, post-hospital care, and respite for family caregivers. The agency also assists with enrollment in waiver programs, ensuring that clients receive the necessary resources and support. Their team of licensed professionals, including registered nurses, certified nursing assistants, and social workers, is committed to delivering personalized care that meets the unique needs of each client.
Care Approach & Staff
The agency’s approach to care is centered around a collaborative team model. Many families have noted the professionalism and helpfulness of the staff, particularly mentioning the support provided during the onboarding process. However, there have been mixed reviews regarding communication, with some families expressing frustration about follow-ups and responsiveness from certain staff members. Despite these concerns, several clients have praised specific team members for their dedication and ability to assist effectively.
What Families Say
Feedback from families highlights a range of experiences with Vital Support. Many clients appreciate the assistance provided by staff members, especially those who have been described as compassionate and proactive. For instance, one family noted the exceptional support they received throughout the process, stating that the staff made their experience as seamless as possible. Conversely, there are comments about unprofessional interactions from some staff, suggesting that experiences may vary significantly depending on the individual involved.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding communication and follow-up from some staff members. Specific instances of perceived rudeness and lack of timely updates have been mentioned, indicating that there may be areas for improvement in customer service and organizational efficiency.
Summary
Vital Support Home Health Care Agency, Inc. in Philadelphia, Pennsylvania, offers a wide range of home care services aimed at promoting independence for individuals with disabilities. While the agency has received praise for its compassionate staff and comprehensive support, there are areas that could benefit from enhanced communication and responsiveness. Families looking for home health care may find a mix of experiences, highlighting the importance of clear communication and proactive assistance.
