Overview
Vital Personal Assistant Services LLC, located in El Paso, Texas, offers personal assistant services with a focus on Activities of Daily Living. They provide 24/7 care tailored to individual needs and are licensed through Home and Community Support Services. The agency accepts government programs, VA, and private pay clients.
Services & Support
The agency specializes in providing personalized home care services aimed at assisting clients with daily activities. They emphasize their commitment to meeting the specific needs of clients, ensuring that care is organized and timely.
Care Approach & Staff
Reviews indicate that caregivers and providers are generally described as professional, fostering a family-like environment. Some families have expressed satisfaction with the staff’s availability and willingness to assist at any time. However, there are mixed sentiments regarding the administrative staff, particularly concerning communication and professionalism.
Who They Serve
Vital Personal Assistant Services LLC caters to a diverse clientele, including individuals who require assistance with daily living activities. Their services are available to private pay clients as well as those utilizing government programs.
What Families Say
Feedback from families is varied. While some praise the agency for its friendly and professional staff who provide excellent care, others report negative experiences, particularly with communication and responsiveness. Instances of unprofessional behavior from administrative staff have been highlighted, affecting overall impressions of the agency.
Room for Improvement
Several reviews mention concerns regarding the professionalism of certain staff members, particularly in administrative roles. Additionally, some families reported delays in receiving services, which indicates an area that may require attention to enhance client satisfaction.
Summary
Vital Personal Assistant Services LLC provides essential home care services in El Paso, Texas, with a focus on personalized support for daily living activities. While many families appreciate the care provided by caregivers, there are notable concerns regarding administrative communication and service responsiveness that the agency may need to address.
