Overview
Visiting Angels Austin, located in Austin, Texas, provides personal in-home care services for seniors in the Austin area. This locally and independently owned agency focuses on offering compassionate, non-medical support to seniors facing challenges related to aging, injury, or illness. Their mission is to enable elderly individuals to maintain their independence in the comfort of their own homes while ensuring their families have peace of mind.
Services & Support
Visiting Angels Austin offers a variety of services tailored to meet the individual needs of seniors. Their offerings include dementia care, 24-hour home care, respite care, and personalized elderly companion care. The agency emphasizes customization, ensuring that each care plan aligns with the specific preferences and requirements of the client.
Care Approach & Staff
The caregivers at Visiting Angels are described as compassionate, reliable, and dedicated. Many families have highlighted the exceptional qualities of specific caregivers, noting their punctuality and ability to provide both physical and emotional support. Caregivers engage with clients not just in daily activities but also in building meaningful connections. The agency places a strong emphasis on training and support for their staff, fostering a team environment that prioritizes the well-being of clients.
Who They Serve
Visiting Angels Austin primarily serves seniors who require assistance in their daily lives due to aging or health-related issues. The agency has experience working with clients who have specific needs, such as dementia or those recovering from hospital stays. Families have expressed gratitude for the support provided during challenging times, particularly when transitioning from hospital care to home.
What Families Say
Families have shared positive experiences with Visiting Angels, often praising the caregivers for their kindness and professionalism. Many noted the significant impact caregivers have made on their loved ones’ lives, helping to improve their quality of life. One family mentioned how the caregivers felt like family, and another highlighted the agency’s responsiveness and reliability. However, there have been a few concerns raised regarding the hiring process and the importance of thorough background checks.
Room for Improvement
While many families have had positive experiences, some reviews indicate concerns regarding the hiring protocols of the agency. A few families expressed dissatisfaction with the actions taken in response to issues with specific caregivers. Ensuring a consistent vetting process may enhance trust and confidence in the agency.
Summary
Visiting Angels Austin offers a range of personalized in-home care services aimed at supporting seniors and their families. With a dedicated team of caregivers who are committed to providing compassionate care, the agency has earned a reputation for reliability and professionalism. While the majority of feedback is positive, addressing concerns related to caregiver vetting may further strengthen the trust families place in their services.
