Overview
Universal Home Care, Inc., located in Beverly Hills, California, has been providing patient-centric home health care services since 1996. The agency is dedicated to delivering superior medical care to patients with varying complexities of treatment. Their team consists of experienced home and hospice care professionals focused on ensuring equitable access to necessary care in a compassionate manner.
Services & Support
Universal Home Care offers a range of services, including home health and hospice care, as well as physical therapy. Their interdisciplinary team approach is designed to implement Home Health Quality Improvement (HHQI) methods, which aims to enhance the quality of care provided to patients.
Care Approach & Staff
The staff at Universal Home Care is described as caring and efficient, with a commitment to providing attentive nursing care. Many reviews highlight the professionalism and kindness of the nursing staff, who are noted for their gentle approach and thoroughness in care. However, experiences with physical therapy have been mixed, with some families expressing dissatisfaction regarding the effectiveness and attentiveness of certain therapists.
Who They Serve
Universal Home Care serves a diverse patient population, including those recovering from surgeries, such as abdominal and knee replacement surgeries. Their services are designed to cater to patients with varying health needs, including those requiring hospice care.
Service Area
The agency proudly offers services to residents in Los Angeles, Orange, and Ventura counties. However, some reviews suggest that the agency may have limitations on the areas they serve, with reports of being selective in their client base.
What Families Say
Families have shared a range of experiences with Universal Home Care. Many commend the nursing staff for their outstanding care and professionalism, particularly during recovery periods. Positive feedback includes remarks about the staff being attentive, kind, and efficient. Conversely, there are concerns regarding the physical therapy services, with some clients reporting unsatisfactory experiences with certain therapists, including issues with their attentiveness and effectiveness.
Room for Improvement
While many families appreciate the nursing care provided, there are noted concerns about the physical therapy aspect of the service. Some clients reported negative experiences regarding the qualifications and attentiveness of physical therapists, suggesting a need for improvement in this area.
Summary
Overall, Universal Home Care, Inc. has established a reputation for providing compassionate nursing care, with many families expressing satisfaction with their services. However, potential clients may want to consider the mixed reviews regarding physical therapy services when evaluating their options.
