Overview
United Medical Care LLC, located in Baltimore, Maryland, is a full-service in-home care agency dedicated to providing compassionate care for the elderly and disabled. The agency focuses on improving the health and well-being of its clients, allowing them to maintain safety and independence in their homes.
Services & Support
United Medical Care offers a variety of services tailored to meet the daily living needs of clients. Their caregivers assist with light housekeeping, grocery shopping, meal preparation, grooming, toileting, and bathing. The agency aims to alleviate the stress of caregiving by providing professional support in the home environment.
Care Approach & Staff
The staff at United Medical Care is described as compassionate and professional. Many families have noted the responsiveness of the team, highlighting their commitment to addressing concerns and questions promptly. While most reviews commend the care provided, there are mixed experiences regarding customer service, particularly in interactions with leadership.
Who They Serve
United Medical Care serves a diverse clientele, primarily focusing on the elderly and disabled populations. Their services are designed to support individuals who need assistance with daily activities, ensuring they can live safely and comfortably at home.
Scheduling & Availability
The agency provides flexible scheduling options to accommodate the needs of their clients. Families can inquire about specific availability and service options directly with United Medical Care.
What Families Say
Reviews from families indicate a generally positive experience with United Medical Care. Many clients appreciate the genuine care and professionalism exhibited by the staff. One family member noted that communication from the leadership was excellent, with quick responses to inquiries. However, there have been reports of less favorable experiences, particularly regarding a specific interaction with the CEO, which has raised concerns about customer service and professionalism.
Room for Improvement
Some feedback suggests that there may be a need for improvement in customer service, particularly in how leadership addresses client concerns. One review specifically mentioned a negative interaction that left the family feeling unsupported.
Summary
Overall, United Medical Care LLC in Baltimore, Maryland, is committed to providing high-quality in-home care for the elderly and disabled. With a focus on compassionate service and client well-being, the agency has received positive feedback for its caregivers and support staff. However, there is room for improvement in customer service interactions, which some families have found lacking.
