Overview
UHS Professional Home Care – Ithaca, located in Ithaca, New York, provides home health care services with a focus on delivering compassionate care in a home setting. However, recent reviews indicate significant challenges with their customer service and operational practices.
Services & Support
UHS Professional Home Care specializes in providing home health care services, including the supply of CPAP machines and related equipment. They are intended to support patients requiring respiratory assistance and other health care needs. Despite this, numerous reviews highlight issues regarding the reliability and timeliness of their supply deliveries, particularly concerning CPAP equipment and masks.
Care Approach & Staff
The staff at UHS Professional Home Care are described as friendly by some clients, but many reviews express frustration about the professionalism and competence of the team. Clients have reported experiences with untrained staff and a lack of helpfulness when addressing their needs. There are also concerns about the responsiveness of the staff to customer inquiries and order processing.
Who They Serve
UHS Professional Home Care serves individuals requiring home health care, particularly those needing CPAP therapy. However, feedback suggests that many clients have faced difficulties in obtaining necessary supplies and support, which has led to dissatisfaction with the service provided.
Service Area
The primary service area for UHS Professional Home Care is Ithaca, New York, where they operate from their location in the Ithaca Shopping Plaza.
Scheduling & Availability
Clients have reported issues with scheduling and receiving timely supplies. Delays in processing orders and a lack of follow-through on promised deliveries have been common themes in reviews, creating inconvenience for those in need of essential equipment.
Insurance & Billing
Several reviews raise concerns about billing practices at UHS Professional Home Care. Clients have reported being overcharged, receiving products they did not order, and facing difficulties in resolving billing discrepancies. There are indications that the company may not effectively communicate insurance coverage details, leading to confusion and frustration among clients.
What Families Say
Feedback from families highlights a mix of experiences. While some appreciate the friendly demeanor of the staff, many others express dissatisfaction with the overall service, citing unresponsiveness, poor communication, and issues with receiving necessary supplies. Clients have described their experiences as frustrating and have suggested that the company has significantly declined in quality over the years.
Room for Improvement
Common areas for improvement include enhancing customer service training for staff, ensuring timely processing of orders, and improving the communication of billing and insurance information. Addressing these concerns could lead to a more positive experience for clients relying on their services.
Summary
UHS Professional Home Care – Ithaca offers home health care services, but numerous reviews point to significant challenges in customer service, order processing, and billing practices. While there are positive notes regarding staff friendliness, many clients have expressed frustration over the reliability of the service, indicating a need for improvement in several key areas.
