Overview
Trusted Life Choices (formerly Key Home Care), located in Omaha, Nebraska, provides compassionate, non-medical in-home care to seniors and individuals with disabilities. Their services include assistance with daily tasks, personal care, companionship, and respite for family caregivers. The team is dedicated to tailoring each care plan to meet the unique needs of clients, emphasizing professionalism, dignity, and heartfelt support.
Services & Support
Trusted Life Choices offers a range of services designed to enhance the quality of life for clients. These include daily living assistance, personal care, companionship, and respite care for family members. The agency also provides physical therapy services, ensuring that clients receive comprehensive support in the comfort of their own homes.
Care Approach & Staff
The agency is noted for its commitment to compassionate care. Many reviews highlight the dedication of the staff, who are described as hardworking and empathetic. However, some former employees have expressed concerns regarding management practices, particularly in relation to employee support and recognition. There are accounts of caregivers feeling undervalued and unacknowledged for their contributions, which has led to a challenging work environment for some.
Who They Serve
Trusted Life Choices serves seniors and individuals with disabilities in the Omaha metro area. They focus on providing personalized care that meets the specific needs of each client, ensuring that individuals receive the support necessary to maintain their independence and quality of life.
Service Area
The agency operates throughout the Omaha metro area, providing in-home care services to families in need. Their goal is to make life safer, easier, and more comfortable for clients within this region.
Scheduling & Availability
Trusted Life Choices offers flexible scheduling to accommodate the needs of clients and their families. The agency emphasizes the importance of being available to cover shifts, ensuring that clients receive consistent care.
Insurance & Billing
The agency accepts various payment options, including private pay, Long Term Care Insurance, and Nebraska Medicaid Waiver, making their services accessible to a broader range of families.
What Families Say
Families have expressed gratitude for the compassionate care provided by Trusted Life Choices. Many reviews commend the agency for its dedication to quality service and the positive impact they have had on clients’ lives. However, there are also critical accounts from former employees who felt unsupported and undervalued in their roles.
Room for Improvement
Some former caregivers have raised concerns about management practices, including a lack of recognition for hard work and inadequate support in challenging situations. There are reports of employees feeling unsafe and undervalued, which suggests areas for improvement in employee relations and management approaches.
Summary
Trusted Life Choices is committed to providing quality in-home care to seniors and individuals with disabilities in Omaha, Nebraska. While many families appreciate the compassionate service, feedback from former employees indicates potential challenges in management and employee support. Families considering their services may want to weigh these perspectives alongside the positive experiences shared by clients.
