Overview
True North Home Health and Hospice, located in Taylorsville, Utah, provides high-quality home health services designed to support individuals as they recover and thrive in their own homes. Their skilled team offers a range of personalized care options, including nursing care, physical therapy, and post-surgical support, ensuring that each patient receives the attention and assistance they need.
Services & Support
True North offers a variety of services aimed at enhancing the well-being of their patients. These include medication management, wound care, and physical therapy. Patients have reported positive experiences with the physical therapy provided, particularly noting the effectiveness of the therapeutic exercises and the personalized attention from therapists. The team is committed to tailoring care plans to meet individual needs, which has been appreciated by many families.
Care Approach & Staff
The staff at True North Home Health and Hospice is frequently described as professional, friendly, and compassionate. Patients have highlighted the dedication of their physical therapists and nursing staff, who take the time to listen to concerns and adjust care accordingly. Many reviews mention the thoroughness and patience of the therapists, who not only guide patients through exercises but also educate them on the benefits of their therapy.
Who They Serve
True North primarily serves individuals recovering from surgeries, such as knee replacements, and those in need of ongoing home health care. The team is noted for their ability to work with patients at various levels of energy and ability, ensuring that care is appropriate and effective.
Service Area
The services provided by True North Home Health and Hospice are available in Taylorsville, Utah, and the surrounding areas, focusing on delivering care directly in the comfort of patients’ homes.
Scheduling & Availability
Patients have reported that the nursing staff is proactive in reaching out with updates and scheduling, which contributes to a smooth care experience. Families noted that they felt well-informed about their care and appreciated the team’s responsiveness.
Insurance & Billing
While specific details about insurance contracts were not provided, some families expressed concerns regarding initial communication about care plans and expectations. Clear communication about billing and services may enhance the overall experience for new patients.
What Families Say
Overall, families have expressed gratitude for the care provided by True North, highlighting the professionalism and empathy of the staff. Many reviews reflect a positive experience, with patients feeling well-supported during their recovery. However, there are occasional mentions of communication issues on the first day of service, suggesting room for improvement in this area.
Room for Improvement
Some families noted a desire for better initial communication regarding care plans and expectations. Ensuring that patients receive clear information from the outset could enhance their experience and understanding of the services provided.
Summary
True North Home Health and Hospice stands out for its compassionate care and dedicated staff. With a focus on personalized support for patients recovering from surgeries and those needing ongoing health care, they have built a reputation for professionalism and effectiveness in their services. While there are areas for improvement in communication, the overall feedback from families indicates a strong commitment to enhancing the quality of life for their patients.
