Overview
Tri-Cities Home Health Care, an Amedisys Partner, located in Kennewick, Washington, provides high-quality home health care services. They cater to individuals recovering from surgery, illness, or managing chronic health conditions, ensuring patients receive care in the comfort of their homes. Their team is comprised of trained professionals, including nurses, home health aides, social workers, and various therapists, who are available 24/7 for urgent needs.
Services & Support
The services offered by Tri-Cities Home Health Care include nursing care, social work support, physical therapy, speech therapy, and occupational therapy. They focus on tailoring treatment plans to meet the unique needs of each patient, drawing on the latest research to ensure effective care. The organization emphasizes comfort, dignity, and support for both patients and their families throughout the recovery process.
Care Approach & Staff
Many reviewers have noted the compassion and friendliness of the nursing staff, highlighting their dedication to providing quality care. However, some families have expressed concerns about organizational issues within the company, particularly regarding appointment scheduling and coverage for nurses who are unavailable. This disorganization has led to missed appointments and communication challenges in certain cases.
Who They Serve
Tri-Cities Home Health Care serves a diverse range of patients, including those recovering from major surgeries and individuals with chronic health issues. Their approach is designed to support patients in maintaining their independence at home while receiving necessary medical care.
What Families Say
Feedback from families has been mixed. While many have praised the quality of care and the positive impact of the staff on their recovery, others have reported negative experiences with communication and organizational aspects of the service. Some families highlighted particularly positive interactions with specific nurses, while others expressed disappointment with the handling of certain situations, including a lack of follow-up from supervisors.
Room for Improvement
Several reviewers noted issues with communication and responsiveness from the office staff. Concerns were raised about the organization’s ability to manage staffing effectively, especially when nurses are on vacation or have left the company. This has resulted in delays and frustrations for some patients.
Summary
Tri-Cities Home Health Care, an Amedisys Partner, offers a range of home health care services in Kennewick, Washington, focusing on recovery and support for patients with various health needs. The staff is often described as compassionate and knowledgeable, though there are noted challenges with organizational efficiency and communication. Families have had varied experiences, with some expressing deep gratitude for the care received while others have pointed out areas needing improvement.
