Overview
Touching Hearts at Home, located in Omaha, Nebraska, is a second-generation family-owned home care provider dedicated to compassionate, personalized care since 2007. With over 15 years of experience, the agency focuses on assisting seniors and families in living safely and comfortably in their own homes. Their services are tailored to meet individual needs, providing support from a few hours to 24/7 care.
Services & Support
Touching Hearts at Home offers a comprehensive range of services designed to support seniors and individuals with various needs. These include companionship, personal care, light housekeeping, meal preparation, and specialized care for those with dementia. The agency also provides transportation, ensuring clients can attend appointments or run errands. Families appreciate the flexibility in scheduling, which allows caregivers to visit when clients need assistance the most.
Care Approach & Staff
The caregivers at Touching Hearts at Home are frequently described as compassionate, skilled, and supportive. Families have noted the positive impact caregivers have on their loved ones, often forming meaningful connections that enhance the quality of care. Staff members are trained to provide not only physical assistance but also emotional support, fostering a nurturing environment for clients. Communication between caregivers and family members is emphasized, ensuring everyone is informed about the care being provided.
Who They Serve
Touching Hearts at Home serves seniors and individuals over the age of 18 who may benefit from professional caregiving support. This includes those transitioning from hospital to home, individuals with medical conditions or disabilities, and those needing companionship or assistance with daily activities.
What Families Say
Families have expressed gratitude for the care provided by Touching Hearts at Home, often highlighting the positive experiences their loved ones have had with caregivers. Many reviews speak of the joy and comfort caregivers bring, noting that clients look forward to their visits. However, there are also concerns regarding staffing consistency, with some families reporting high turnover rates and challenges in finding competent caregivers at times.
Room for Improvement
While many families have praised the care received, there are some concerns regarding staff turnover and the training of caregivers. A few reviews indicated dissatisfaction with the qualifications of certain caregivers, suggesting that improvements could be made in hiring and training practices to ensure consistent, high-quality care.
Summary
Touching Hearts at Home in Omaha, Nebraska, provides a range of personalized home care services aimed at supporting seniors and individuals with various needs. With a focus on compassionate caregiving and flexible scheduling, the agency has built a reputation for fostering meaningful connections between caregivers and clients. While many families have had positive experiences, there are areas for improvement, particularly in staffing consistency and training, which could enhance the overall quality of care.
