Overview
Touching Hearts at Home, located in Gainesville, Florida, provides award-winning home care services designed to help clients live full and healthy lives in the comfort of their own homes. With over 14 years of experience, the agency is committed to delivering personalized quality care that prioritizes the comfort and well-being of every individual.
Services & Support
Touching Hearts at Home offers a range of in-home care services tailored to meet the unique needs of seniors and adults. Their team of caregivers is noted for being compassionate and skilled, ensuring that clients feel comfortable and valued. Many families have highlighted the agency’s dedication to maintaining clear communication and providing updates about care plans, which contributes significantly to the peace of mind of both clients and their families.
Care Approach & Staff
The caregivers at Touching Hearts are frequently described as knowledgeable, warm, and kindhearted. Families have expressed appreciation for the staff’s ability to go above and beyond in their roles, often forming strong bonds with clients. The agency places a strong emphasis on training, ensuring that caregivers are well-prepared to handle various situations that may arise in home care settings.
Who They Serve
Touching Hearts at Home serves a diverse clientele, primarily focusing on seniors and adults who require assistance with daily activities. Families have shared positive experiences regarding the agency’s adaptability to their specific needs, whether it involves round-the-clock care or flexible scheduling.
What Families Say
Reviews from families indicate a high level of satisfaction with the services provided by Touching Hearts at Home. Many commend the agency for its professionalism, compassion, and commitment to high-quality care. Clients have noted that caregivers are not only efficient but also genuinely care about the well-being of those they serve. However, there are mentions of isolated negative experiences with management, which some families found unprofessional.
Room for Improvement
While many families express satisfaction with the care provided, there are occasional reports of unprofessional behavior from management. Addressing these concerns could enhance the overall experience for both clients and staff.
Summary
Touching Hearts at Home is a well-regarded home health care agency in Gainesville, Florida, known for its compassionate and dedicated caregivers. With a focus on personalized care and strong communication, they have earned a positive reputation among families seeking support for their loved ones. Despite some feedback regarding management, the agency’s commitment to quality care remains a strong point, making it a valuable resource for home care needs.
