Overview
Touch of Class, located in Fort Worth, Texas, is a home health care agency that provides services to families in need of assistance. However, reviews indicate significant concerns regarding their responsiveness and management practices.
Services & Support
The agency offers home health care services, but there are mixed reviews about their effectiveness in communication and support. Some families have expressed frustration over delays in receiving necessary documentation and support, which has impacted their ability to secure modifications for vehicles and other essential needs.
Care Approach & Staff
While some clients have praised the staff for being caring and helpful, others have reported negative experiences with communication. There are accounts of unprofessional behavior from staff members, including instances of shouting during phone calls. This has raised concerns about the agency’s approach to client interactions and overall management.
What Families Say
Feedback from families highlights a divide in experiences with Touch of Class. On one hand, some clients describe the staff as amazing and supportive. On the other hand, several reviews point to a lack of responsiveness, with clients feeling neglected when urgent matters arise. One family reported that after multiple attempts to communicate their needs, they were met with hostility instead of assistance, which ultimately led them to seek help from another provider.
Room for Improvement
A recurring theme in the reviews is the need for better communication and management within the agency. Families have noted difficulties in reaching the appropriate staff and receiving timely responses to urgent requests. Improvements in these areas could enhance the overall client experience and satisfaction.
Summary
Touch of Class in Fort Worth, Texas, provides home health care services but faces challenges in communication and management. While some families appreciate the care provided by staff, others have expressed disappointment with the agency’s responsiveness and professionalism. Addressing these issues may help improve the agency’s reputation and client satisfaction.
