Overview
The Helper Bees, located in Austin, Texas, is an insurtech company dedicated to providing solutions that enable older adults to age in place successfully. The organization focuses on member engagement and is supported by a robust regulatory platform, which enhances the delivery of non-medical services to homes across the nation. Their mission is to empower independence at home through a combination of technology and compassionate care.
Services & Support
The Helper Bees partners with insurance carriers and health plans to deliver data-backed products and services that facilitate aging in place. Their platform connects various service providers, including caregivers and home modification experts, ensuring families can access a wide range of in-home services through a single digital location. This structure aims to simplify the process of obtaining care and support for older adults.
Care Approach & Staff
The staff at The Helper Bees are frequently described as compassionate and knowledgeable. Many families have noted their positive experiences with representatives who take the time to answer questions and provide guidance on available resources. For instance, one family highlighted the support they received from a representative who helped them navigate their mother’s care options, emphasizing the staff’s patience and professionalism.
Who They Serve
The Helper Bees primarily serves older adults and their families, helping them manage the complexities of aging in place. They aim to provide the necessary resources and support to ensure that clients can maintain their independence and quality of life at home.
What Families Say
Families have shared mixed experiences with The Helper Bees. Many have praised the staff for their helpfulness and the quality of service provided. Positive reviews often highlight the friendliness and approachability of representatives, who are seen as genuine and caring. However, some families have expressed concerns regarding communication and the reliability of the aides sent to their homes. Issues such as inadequate service hours and inconsistent attendance have been noted, leading to dissatisfaction among certain clients.
Room for Improvement
While many families appreciate the support from The Helper Bees, several reviews indicate that communication could be improved. Clients have reported receiving incorrect information about scheduling and contact details, leading to frustration. Additionally, some families have expressed dissatisfaction with the performance of aides, citing issues such as insufficient care time and lack of professionalism during visits.
Summary
The Helper Bees in Austin, Texas, offers a platform designed to support older adults in aging in place through a network of service providers. The organization is recognized for its compassionate staff and commitment to helping families navigate care options. However, there are areas for improvement, particularly regarding communication and the reliability of aides. Overall, The Helper Bees strive to empower independence at home, but potential clients may want to consider both positive and negative feedback when evaluating their services.
