Overview
SYNERGY HomeCare, located in Pensacola, Florida, offers non-medical in-home care services tailored for individuals facing aging, disabilities, illness, or injury. Their services include companion care, homemaking, personal care, and transportation assistance. They aim to support veterans, private individuals, and long-term care insurance providers.
Services & Support
The agency provides a range of non-medical services designed to assist clients in their daily lives. These services include companionship, help with household tasks, personal care, and transportation. However, feedback from families indicates that there may be inconsistencies in the delivery of these services, particularly regarding scheduling and caregiver availability.
Care Approach & Staff
While SYNERGY HomeCare emphasizes compassionate care, some families have expressed concerns about the professionalism of the staff. Specific incidents have been reported where caregivers were perceived as disrespectful or unprofessional, particularly in their communication with clients. There are also mentions of scheduling issues, with caregivers not showing up as expected, leading to frustration among families.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including seniors, individuals with disabilities, and those recovering from illness or injury. Their services are designed to support those who require assistance in their daily activities, although experiences with the quality of care can vary.
Service Area
The agency operates in Pensacola, Florida, providing home care services to residents in this region.
Scheduling & Availability
Families have reported challenges with the scheduling process, including a lack of communication regarding caregiver availability. Instances of caregivers not arriving as scheduled have been noted, which can disrupt the care routine for clients. This has led some families to seek alternative care options.
What Families Say
Feedback from families has been mixed. Some have highlighted positive interactions with individual caregivers, noting their compassion and dedication. However, there are significant concerns regarding the professionalism of certain staff members and the agency’s overall reliability. Issues such as communication breakdowns, missed appointments, and perceived disrespect have contributed to a negative experience for some families.
Room for Improvement
Several reviews indicate a need for improvement in communication and scheduling practices. Families have expressed frustration over missed appointments and a lack of follow-up from the agency. Enhancing staff training on professionalism and client interaction could also address some of the concerns raised.
Summary
SYNERGY HomeCare in Pensacola, Florida, offers a variety of non-medical home care services aimed at supporting individuals with various needs. While some families appreciate the compassionate care provided by certain staff members, there are notable concerns regarding scheduling, professionalism, and communication. Families considering this agency may want to weigh these factors carefully based on their specific needs.
