Overview
SYNERGY HomeCare, located in Cockeysville, Maryland, offers non-medical in-home care services aimed at supporting individuals with aging, disabilities, illnesses, and injuries. Their services include companion care, homemaking care, personal care, and transportation. They cater to veterans, private individuals, and long-term care insurance providers.
Services & Support
SYNERGY HomeCare provides a range of services designed to assist clients in their daily living activities. These include personal care, which focuses on hygiene and daily tasks, as well as companion care to ensure social interaction and engagement. However, several reviews indicate inconsistencies in service delivery, including concerns about caregiver professionalism and reliability.
Care Approach & Staff
The staff at SYNERGY HomeCare is expected to deliver compassionate and professional care. Nonetheless, there have been reports of caregivers arriving unprepared or behaving unprofessionally. Some families noted that while certain caregivers were kind and attentive, others did not follow through on essential tasks, such as medication reminders, which led to serious health concerns for clients.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including veterans and private individuals needing assistance with daily activities. While they aim to provide quality care to all, feedback suggests that there may be disparities in service quality, particularly for veterans compared to private pay clients.
What Families Say
Reviews of SYNERGY HomeCare are mixed. Some families have expressed gratitude for the caring support and professional demeanor of certain caregivers, highlighting positive experiences with their loved ones’ care. Conversely, others have reported significant issues, including unreliable service, lack of communication, and caregivers who did not meet professional standards. These concerns have led some families to seek alternative care options.
Room for Improvement
There are notable areas where SYNERGY HomeCare could enhance its services. Families have pointed out issues with staff accountability, communication, and the overall professionalism of caregivers. Instances of caregivers arriving late or leaving early, as well as not adhering to care plans, have been highlighted as areas needing attention.
Summary
In summary, SYNERGY HomeCare in Cockeysville, Maryland, offers a range of non-medical in-home care services aimed at supporting clients with various needs. While some families have praised the care provided by individual staff members, there are significant concerns regarding the consistency and professionalism of service delivery. Families considering SYNERGY HomeCare should weigh these mixed reviews and consider advocating for their loved ones to ensure their care needs are met effectively.
