Overview
SuperCare Health, located in Modesto, California, is a post-acute care respiratory services company that specializes in managing high-risk respiratory patients in their homes. The company aims to provide trusted and preferred resources for patients through a combination of high-touch clinical support and innovative, high-tech solutions.
Services & Support
SuperCare Health focuses on delivering respiratory services, particularly for patients requiring CPAP machines and other respiratory support equipment. They emphasize a commitment to ensuring that patients have access to the necessary supplies and equipment for their respiratory needs.
Care Approach & Staff
The staff at SuperCare Health are noted for their compassion and dedication. Reviewers have highlighted the professionalism and knowledge of the respiratory therapists, who take the time to explain equipment usage thoroughly and ensure that patients feel comfortable. The follow-up care, including check-ins to monitor patient well-being, is also appreciated by families.
Who They Serve
SuperCare Health serves a variety of patients, including those with high-risk respiratory conditions. They cater to both adult and pediatric patients, although some reviews indicate challenges in meeting the specific needs of pediatric patients.
Service Area
SuperCare Health operates primarily in Modesto, California, providing home health care services to the surrounding areas.
Scheduling & Availability
While some families have expressed satisfaction with the prompt delivery of equipment once the order is placed, others have reported significant delays and difficulties in reaching customer service. Long hold times and issues with order fulfillment have been recurring themes in customer feedback.
Insurance & Billing
The company handles insurance verifications as part of their service, which some families found helpful. However, there are concerns regarding billing accuracy and communication about supply lists, particularly for patients transitioning from other suppliers.
What Families Say
Families have shared mixed experiences with SuperCare Health. Positive remarks center on the compassionate care provided by staff and the effective delivery of equipment once orders are confirmed. In contrast, several reviews highlight frustrations with customer service, including long wait times and difficulties in obtaining necessary supplies.
Room for Improvement
Feedback indicates that SuperCare Health could enhance their customer service by reducing wait times on calls and improving communication regarding order statuses. Some families have expressed dissatisfaction with the handling of pediatric care and the timely delivery of essential equipment.
Summary
SuperCare Health in Modesto, California, offers specialized respiratory services aimed at high-risk patients. While the company is praised for its compassionate staff and effective care, challenges with customer service and order fulfillment have been noted. Families seeking respiratory support may find valuable services here, but should be prepared for potential delays in communication and delivery.
