Overview
SunCrest Home Health Charlotte, located in Charlotte, North Carolina, provides licensed clinical care in the comfort of patients’ homes for those who qualify. The organization emphasizes a commitment to quality service and aims to understand the personal needs of the individuals they serve.
Services & Support
SunCrest Home Health offers a variety of skilled care services designed to support patients on their journey to better health. The organization prides itself on tailoring healthcare solutions to meet the unique needs of each patient, promoting a personalized approach to in-home health care.
Care Approach & Staff
The staff at SunCrest Home Health is described as dedicated and focused on providing quality care. However, some families have expressed concerns regarding communication and the availability of knowledgeable staff. Reports indicate that there may be limitations in staff resources, which can impact the overall care experience.
What Families Say
Feedback from families has highlighted significant issues with communication. Multiple reviewers noted that they often had to reach out for updates and information, leading to feelings of disappointment. There were also concerns regarding the timely provision of necessary supplies and support for patients, which contributed to a negative experience for some families.
Room for Improvement
A common theme in reviews points to the need for improved communication between the staff and families. Several families reported feeling that their concerns were not adequately addressed, and there were instances of unmet needs related to patient supplies and care.
Summary
SunCrest Home Health Charlotte aims to provide high-quality in-home health care tailored to individual needs. While the organization is committed to personalizing care, families have expressed concerns about communication and staff availability. Addressing these issues may enhance the overall experience for patients and their families.
