Overview
SummitWest Care, located in Grand Junction, Colorado, is a local, not-for-profit home health care agency that has been providing compassionate and high-quality care for over 20 years. The agency specializes in skilled nursing, therapy services, pediatric in-home care, and general support services, all aimed at helping individuals maintain their independence and age in place. Their mission emphasizes personalized care delivered in the comfort of patients’ homes.
Services & Support
SummitWest Care offers a range of medical and non-medical homecare services to individuals of all ages. Their skilled nursing services are provided under the direction of an established physician’s plan of care. In addition to general home health services, they are the only provider of pediatric and newborn homecare on the Western Slope of Colorado, catering specifically to families with young children who require specialized assistance.
Care Approach & Staff
The staff at SummitWest Care is noted for their compassionate approach to care. Many families have expressed appreciation for the attentiveness and kindness exhibited by the caregivers, highlighting their ability to create a supportive environment. However, some reviews indicate concerns regarding communication and staffing issues, with reports of caregivers not arriving as scheduled and a lack of timely responses from the office staff.
Who They Serve
SummitWest Care serves a diverse range of clients, including those who are ill, temporarily disabled, or in need of long-term care. They provide services to both private insurance patients as well as those utilizing Medicaid, Medicare, and other support programs, ensuring that care is accessible to underserved individuals in the community.
What Families Say
Feedback from families has been mixed. Many express gratitude for the outstanding nursing care provided, noting instances where caregivers have gone above and beyond to support their loved ones. Positive reviews highlight the compassionate nature of the staff and their commitment to making patients feel like family. Conversely, some families have reported significant dissatisfaction, citing issues with timeliness, communication, and organizational challenges that have impacted their care experience.
Room for Improvement
Several reviews mention a need for improved communication and organization within SummitWest Care. Instances of caregivers arriving late or not at all have been reported, as well as concerns about the overall management of care schedules. Addressing these operational challenges could enhance the experience for both patients and their families.
Summary
SummitWest Care is a dedicated home health care agency in Grand Junction, Colorado, offering a variety of services aimed at supporting individuals in their homes. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding communication and staffing reliability. Overall, the agency plays a significant role in the community, providing essential services to those in need.
