Overview
Stay Graceful Home Healthcare, located in Rapid City, South Dakota, is a locally owned and operated small business dedicated to providing care to its clients. The organization aims to offer exceptional home health services, although experiences shared by past employees and clients highlight several areas of concern regarding management and operational practices.
Services & Support
Stay Graceful Home Healthcare provides home health services, including support for clients needing assistance after hospital stays. While the caregivers are often described as kind, considerate, and compassionate, there have been reports indicating a lack of structured care plans and communication regarding clients’ medical histories and medications.
Care Approach & Staff
The caregivers at Stay Graceful are frequently praised for their attentiveness and compassion towards clients. However, the management approach has been criticized, with some staff feeling unsupported and undervalued. There are accounts of employees being pressured to work extra shifts without adequate compensation, and some have reported a lack of professionalism in management practices.
Who They Serve
Stay Graceful Home Healthcare serves individuals requiring home health assistance, including those recently discharged from hospitals. Clients have reported varying experiences with the quality of care, with some expressing satisfaction with the caregivers while also noting significant concerns about the organization’s management and operational inefficiencies.
Room for Improvement
Feedback from both clients and employees suggests that there are critical areas for improvement within the organization. Concerns include management’s lack of responsiveness to staff and client issues, inadequate training and support for caregivers, and the need for better communication regarding patient care plans and responsibilities.
What Families Say
Families have mixed feelings about their experiences with Stay Graceful Home Healthcare. While some appreciate the kindness and dedication of the caregivers, others report significant issues with management and communication. Instances of caregivers being no-call/no-show have been noted, leading to frustration among families who rely on consistent care for their loved ones.
Summary
In summary, Stay Graceful Home Healthcare in Rapid City, South Dakota, is characterized by compassionate caregivers dedicated to providing care. However, systemic issues related to management practices and operational organization have raised concerns among both employees and clients. Families considering this provider may want to weigh the positive experiences with caregivers against the reported challenges in management and care coordination.
