Overview
Silver Lining Home Healthcare, located in Wilmington, Delaware, provides a range of home health care services aimed at assisting individuals with daily living activities and complex medical needs. The agency emphasizes a tailored approach to care, drawing on the diverse skills of its team to support clients in various aspects of their daily lives.
Services & Support
The services offered by Silver Lining Home Healthcare include assistance with activities of daily living (ADLs) such as bathing, dressing, and hygiene, as well as instrumental activities of daily living (IADLs) like errands, transportation, cooking, and light housekeeping. The agency also provides more complex care, including medication management, wound care, and support with mobility through equipment like hoyer lifts.
Care Approach & Staff
The agency’s leadership claims to have received recognition as a Top Workplace in Delaware for three consecutive years, suggesting a commitment to a positive work environment for their staff. However, feedback from clients indicates significant concerns regarding the reliability and dedication of caregivers. Instances of staff not showing up or arriving late have been reported, leading to dissatisfaction among clients who rely on timely care.
Who They Serve
Silver Lining Home Healthcare primarily serves individuals who require assistance with daily living activities and those needing more specialized medical care at home. However, reviews suggest that the agency may struggle to meet the needs of all clients due to staffing issues.
Room for Improvement
Feedback from clients highlights several areas for improvement, particularly related to staffing levels and reliability. Many clients expressed frustration over the lack of available caregivers, leading to inconsistent care and unmet needs. The agency’s ability to fulfill agreed-upon hours of care has also been questioned, with reports of clients receiving shorter shifts than expected.
What Families Say
Reviews indicate a mix of experiences with Silver Lining Home Healthcare. While some clients have expressed appreciation for the services offered, numerous reviews reflect serious dissatisfaction, particularly regarding the reliability of caregivers and the overall organization of the agency. Several clients reported distressing situations where care was not provided as needed, impacting their dignity and well-being.
Summary
Silver Lining Home Healthcare in Wilmington, Delaware, offers a variety of home health care services, aiming to provide personalized support for clients. However, feedback suggests that the agency faces challenges with staffing and reliability, leading to significant concerns among clients regarding the quality of care. Families considering this agency may want to weigh these factors carefully based on the experiences shared by others.
