Overview
Serenity’s Heart Homecare Agency, located in Shreveport, Louisiana, takes a personalized approach to home care. They emphasize the importance of providing attentive care for loved ones in the comfort of their own homes. The agency is committed to delivering exceptional medical and personal care, which includes medication management, personal assistance, and companionship.
Services & Support
Serenity’s Heart offers a range of services tailored to meet individual needs. Their offerings include personal care, medication management, and companionship, all designed to enhance the quality of life for clients. The agency aims to support clients in leading happy and healthy lives within their familiar environment.
Care Approach & Staff
Families have praised the agency for its friendly and professional staff. Many reviewers noted the effective communication and the staff’s commitment to keeping families informed about their loved ones’ care. The staff is often described as compassionate, with a focus on ensuring that clients have all necessary supplies and support. When issues arise, the agency is reported to address them promptly and effectively.
Who They Serve
Serenity’s Heart serves a diverse clientele, including individuals recovering from surgery, elderly clients, and those needing ongoing assistance with daily activities. Their mission is to provide care that respects the dignity and rights of all clients, promoting independence and well-being.
Room for Improvement
While many reviews highlight positive experiences, there are some concerns regarding the reliability of care. One review mentioned an instance where staff were perceived as inattentive while on duty. Additionally, there were comments about the agency’s billing practices, particularly regarding refunds after a client’s passing, indicating that some families experienced confusion with the policies.
Summary
Overall, Serenity’s Heart Homecare Agency is recognized for its compassionate care and dedication to enhancing clients’ lives in Shreveport, Louisiana. While many families express high satisfaction with the staff and services, there are areas noted for improvement, particularly in care reliability and billing practices. Families considering this agency can expect a focus on personal care and communication, with a commitment to supporting their loved ones in a home environment.
