Overview
Senior Helpers of Piedmont Triad, located in Kernersville, North Carolina, offers compassionate and personalized home health care services tailored to the unique needs of seniors. Since its establishment in 2020, the agency has focused on providing a range of support options to help seniors maintain their independence and dignity in the comfort of their own homes.
Services & Support
Senior Helpers provides a wide variety of services, including assistance with daily living activities, personal care, and specialized support for conditions such as Alzheimer’s and Dementia. The agency is committed to delivering high-quality care that is both dependable and customized to meet individual needs. Their caregivers are trained to focus on important aspects of care, ensuring that clients receive comprehensive support.
Care Approach & Staff
The staff at Senior Helpers are frequently described as compassionate and attentive. Caregivers are noted for their dedication to their clients, providing personalized care that often feels like family. Many families have expressed appreciation for the office staff’s willingness to work with their schedules and provide assistance with navigating insurance processes. However, some feedback indicates that experiences with the office staff can vary, with a few clients expressing dissatisfaction regarding communication.
Who They Serve
Senior Helpers serves a diverse clientele in the Piedmont Triad area, including seniors in Browns Summit, Colfax, Gibsonville, Jamestown, Kernersville, McLeansville, Oak Ridge, Reidsville, Stokesdale, Summerfield, Greensboro, Walkertown, and Winston Salem. Their services are designed to support seniors facing various challenges, allowing them to age in place comfortably.
What Families Say
Families have shared positive experiences with Senior Helpers, highlighting the excellent care provided by the caregivers. Many clients express gratitude for the support received during challenging times, such as post-surgery recovery. The agency is often praised for its organized approach and the genuine connections formed between caregivers and clients. However, there are mixed reviews regarding the responsiveness of the office staff, with some families noting areas for improvement.
Room for Improvement
While many families have had positive experiences with the caregivers, there are concerns about the office staff’s communication and customer service. Some clients have reported feeling dissatisfied with their interactions, which suggests an opportunity for the agency to enhance its administrative support.
Summary
Senior Helpers of Piedmont Triad in Kernersville, North Carolina, offers a range of personalized home health care services aimed at supporting seniors in their daily lives. With a focus on compassionate care and a commitment to meeting individual needs, the agency has garnered positive feedback from many families. However, addressing the concerns related to office staff interactions could further enhance the overall experience for clients and their families.
