Overview
Senior Helpers, located in Jacksonville, Florida, provides in-home care for the elderly and individuals with Alzheimer’s or Dementia, focusing on fulfilling Activities of Daily Living. Established in 2008, the agency aims to enhance the quality of life for clients and their families through customized and dependable care. The team consists of highly-qualified caregivers and staff who are committed to serving the local community.
Services & Support
Senior Helpers offers a comprehensive range of home care services designed to support aging in place. Their programs include companion care for seniors needing daily assistance, as well as specialized care for those with Alzheimer’s, Dementia, Parkinson’s, and other chronic illnesses. The agency emphasizes the importance of creating customized care plans tailored to the unique needs of each client.
Care Approach & Staff
The care approach at Senior Helpers involves establishing personalized care plans, with an in-staff Registered Nurse overseeing the process. While some families have praised the warmth and dedication of individual caregivers, there have been concerns regarding the professionalism and reliability of some staff members. Reports indicate that communication can vary, with some caregivers described as compassionate and attentive, while others have been noted for a lack of engagement.
Who They Serve
Senior Helpers serves a diverse clientele, including seniors requiring assistance with daily activities and individuals with specific health conditions like Alzheimer’s and Dementia. The agency strives to provide a supportive environment that promotes independence and enhances the quality of life for their clients.
Service Area
The services of Senior Helpers extend throughout the Jacksonville area, including Jacksonville Beaches, Arlington, Ft. Caroline, San Marco, Southside, Mandarin, Fernandina Beach, Ponte Vedra, and Yulee. This extensive service area allows them to cater to a wide range of clients in the community.
What Families Say
Feedback from families is mixed. While some clients express satisfaction with the compassionate care provided and appreciate the communication regarding their loved ones’ needs, others have raised concerns about the professionalism of certain staff members and issues with reliability. Positive comments highlight the warmth of caregivers who genuinely enjoy their work, while critical reviews point to instances of inadequate support and engagement.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff professionalism and reliability. Some families have experienced issues with caregivers being unengaged or failing to arrive as scheduled. Additionally, concerns have been raised about the treatment of employees and the management of payroll, suggesting a need for better support and communication within the organization.
Summary
In summary, Senior Helpers in Jacksonville, FL, offers a range of in-home care services tailored to the needs of seniors and individuals with specific health conditions. While there are commendable aspects of the care provided, including dedicated staff and a commitment to communication, there are also significant concerns regarding staff professionalism and reliability that potential clients may want to consider.
