Overview
Senior Helpers – Central Iowa, located in Urbandale, Iowa, offers personalized home health care services tailored to the unique needs of seniors. Established in 2008, the agency aims to provide compassionate care that promotes independence and dignity for clients in the comfort of their own homes.
Services & Support
Senior Helpers Central Iowa provides a wide range of in-home care services, including assistance with daily living activities, personal care, and specialized support for conditions such as Alzheimer’s and Dementia. Their services are designed to help seniors maintain their quality of life while receiving the necessary support to live comfortably at home.
Care Approach & Staff
The caregivers at Senior Helpers are often described as compassionate and professional. Many families have reported positive experiences with their caregivers, noting their kindness, reliability, and ability to connect with clients. However, some reviews indicate issues with staff communication and training, which can affect the overall quality of care provided.
Who They Serve
Senior Helpers primarily serves seniors in Urbandale and surrounding areas, including Adel, Altoona, Ames, Ankeny, and more. Their services are designed to meet the needs of elderly clients, including those with disabilities and various health conditions.
Service Area
In addition to Urbandale, Senior Helpers Central Iowa covers a broad service area, including cities such as Des Moines, Waukee, and West Des Moines, among others. This extensive reach allows them to assist a diverse range of families seeking home health care for their loved ones.
What Families Say
Feedback from families is mixed. Many clients express satisfaction with the care provided, highlighting the professionalism and compassion of caregivers. Positive experiences often mention effective communication and the strong social skills of staff, which contribute to better engagement for clients. However, there are also concerns regarding the office’s responsiveness and the consistency of care, with some families noting issues with scheduling and administrative support.
Room for Improvement
Some reviewers have raised concerns about the internal communication and training of staff, suggesting that these areas could be improved to enhance the quality of care. Additionally, issues with caregiver call-ins and administrative support have been noted, indicating a need for better operational management.
Summary
Senior Helpers – Central Iowa provides valuable in-home care services for seniors, with a focus on compassion and personalized support. While many families appreciate the dedication of caregivers, there are notable concerns regarding communication and administrative processes that potential clients may want to consider when evaluating their options.
