Overview
Sandcastle Homecare, located in Maitland, Florida, specializes in providing in-home care services. The agency emphasizes its commitment to excellence through its team, aiming to positively impact the families they serve.
Services & Support
Sandcastle Homecare offers a range of in-home care services tailored to meet the needs of their clients. This includes care for individuals with conditions such as dementia, where staff are noted for their compassion and patience. The agency also strives to maintain open communication with families to ensure that care is aligned with each client’s unique requirements.
Care Approach & Staff
The caregivers at Sandcastle Homecare are often described as compassionate and dedicated. Families have shared positive experiences with specific caregivers who provided attentive and loving care, particularly for clients in challenging situations, such as those in the final stages of dementia. However, there have been reports of inconsistencies in caregiver availability, with some families experiencing issues with scheduling and staff turnover.
Who They Serve
Sandcastle Homecare primarily serves elderly clients and those with specific health needs, such as dementia. Families have expressed appreciation for the care provided during difficult times, highlighting the importance of having reliable and understanding caregivers.
What Families Say
Feedback from families is mixed. While some commend the agency for its caring staff and supportive environment, others have raised concerns about scheduling issues and caregiver reliability. Instances of caregivers not showing up or being late have been reported, leading to frustration among families who depend on consistent care. Positive reviews also mention effective communication from certain staff members, contributing to overall satisfaction.
Room for Improvement
Several reviews indicate a need for Sandcastle Homecare to address scheduling challenges and improve caregiver consistency. Families have noted that there were occasions when caregivers did not arrive as scheduled, resulting in lapses in care. Additionally, clearer communication regarding staffing and scheduling may enhance the overall experience for families.
Summary
Sandcastle Homecare in Maitland, Florida, offers in-home care services with a focus on compassionate support for clients, particularly those with dementia. While many families appreciate the dedication of individual caregivers, there are notable concerns regarding scheduling reliability and communication. Addressing these issues could enhance the agency’s reputation and service quality for families seeking dependable home care.
