Overview
Sandcastle Homecare, located in DeLand, Florida, proudly provides in-home care for the elderly, disabled, and those recently injured. As a family-owned and locally operated agency, Sandcastle is committed to treating clients as family, ensuring a focus on independence and high-quality care tailored to individual needs. The agency emphasizes an entrepreneurial approach, aiming to deliver customer-driven services that return a sense of control to families.
Services & Support
Sandcastle Homecare offers a range of services designed to support clients in their homes. Their caregivers are noted for their training and compassion, providing essential assistance to individuals with varying needs, including those with physical and cognitive challenges. Many families have expressed satisfaction with the caregivers’ abilities to engage clients meaningfully and provide comfort during challenging times.
Care Approach & Staff
The staff at Sandcastle Homecare is described as professional, knowledgeable, and compassionate. Families have highlighted the dedication of the caregivers, who often go above and beyond in their roles. For instance, caregivers have been observed performing additional household tasks without prompting, demonstrating a commitment to enhancing the quality of life for clients. The agency fosters a supportive environment, with staff members working collaboratively to ensure clients receive the care they deserve.
Who They Serve
Sandcastle Homecare serves a diverse clientele, including the elderly, individuals with disabilities, and those recovering from injuries. Families have shared positive experiences regarding the care provided to their loved ones, noting the agency’s ability to cater to specific needs and preferences, which contributes to a sense of security and well-being.
Service Area
Sandcastle Homecare operates in DeLand, Florida, and is recognized as one of the largest home care providers in the region, covering multiple locations in Central and North Florida. This extensive reach allows them to serve a wide range of clients effectively.
Scheduling & Availability
While many families have praised the responsiveness of Sandcastle Homecare, there have been occasional concerns regarding scheduling consistency. Some reviews indicate that changes in caregiver assignments and scheduling errors have occurred, which can impact client care. However, the agency’s commitment to addressing concerns and improving service delivery is noted by families.
What Families Say
Families have shared overwhelmingly positive feedback about their experiences with Sandcastle Homecare. Many express gratitude for the compassionate care provided to their loved ones, highlighting the staff’s dedication and the positive impact on their family’s well-being. However, a few families have mentioned challenges with scheduling and communication, suggesting room for improvement in these areas.
Room for Improvement
While Sandcastle Homecare has received many positive reviews, some families have reported issues with scheduling and communication, including concerns about caregiver availability and the reliability of message relaying within the office. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Sandcastle Homecare in DeLand, Florida, stands out for its commitment to providing compassionate, individualized care for clients in need. With a dedicated team of caregivers and a family-oriented approach, the agency has made a positive impact on many families. While there are areas for improvement regarding scheduling, the overall sentiment reflects a strong dedication to client satisfaction and quality care.
