Overview
Right at Home, located in Warwick, Rhode Island, provides in-home care services for seniors and adults with disabilities. Their offerings include companionship, hygiene support, respite care, and physical assistance, all aimed at helping clients maintain independence in their own homes. The agency emphasizes the creation of custom care plans tailored to individual needs, and they offer services around the clock, including holidays and weekends.
Services & Support
Right at Home offers a variety of services designed to support seniors and adults with disabilities. These services include companionship, personal hygiene assistance, and respite care, allowing families to take breaks while ensuring their loved ones receive the necessary care. Clients have the option for 24/7 service, which can include evening and overnight care.
Care Approach & Staff
The agency aims to create personalized care plans in collaboration with families to ensure that the specific needs of clients are met. However, some families have expressed concerns about the qualifications of the caregivers and the overall professionalism of the staff. There have been instances where caregivers were not adequately prepared or experienced for the tasks at hand, leading to dissatisfaction among clients.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities who require assistance to live independently. Their services are aimed at those who may need help with daily activities, companionship, and specialized support.
What Families Say
Feedback from families is mixed. Some families appreciate the helpfulness and professionalism of the staff, noting positive experiences with caregivers. However, there are significant concerns regarding communication and the matching process between clients and caregivers. Instances of miscommunication have led to confusion and dissatisfaction, particularly when clients were not matched with caregivers who met their specific needs or preferences.
Room for Improvement
Several families have noted issues with the intake process and communication, suggesting that there is a lack of coordination between staff members. Concerns were raised about caregivers being assigned without proper qualifications or familiarity with the clients’ needs, which has resulted in distress for some clients. Additionally, the office environment and responsiveness to feedback have been described as unprofessional at times.
Summary
Right at Home provides essential in-home care services in Warwick, Rhode Island, aimed at supporting seniors and adults with disabilities. While they offer a range of services and strive to create customized care plans, families have reported challenges with communication and caregiver qualifications. The mixed feedback highlights the need for improved coordination and responsiveness to ensure that clients receive the quality care they require.
