Overview
Right at Home, located in Spokane, Washington, provides in-home care services tailored for seniors and adults with disabilities. Their caregivers are trained to offer a range of support, including companionship, hygiene assistance, respite care, and physical assistance, all aimed at helping clients maintain independence at home. The company emphasizes the importance of creating custom care plans in collaboration with families to ensure the best possible care.
Services & Support
Right at Home offers a variety of services designed to meet the unique needs of their clients. These services include companionship, hygiene support, and physical assistance, which are essential for helping individuals live independently. They provide care 24/7, ensuring support is available during holidays, weekends, and overnight.
Care Approach & Staff
The staff at Right at Home is described as friendly and hardworking, with a focus on creating a welcoming environment for both caregivers and clients. Many reviews highlight the dedication of caregivers who strive to improve the quality of life for those they assist. However, some feedback points toward challenges in communication, particularly regarding scheduling and caregiver introductions, which has caused frustration for families.
Who They Serve
Right at Home serves seniors and adults with disabilities who require assistance to live independently. Their services are designed to cater to a wide range of needs, making them a potential option for various families seeking in-home care solutions.
What Families Say
Reviews reflect a mix of experiences with Right at Home. Some families commend the responsiveness and professionalism of the agency, noting positive interactions with caregivers who provided excellent care. For instance, one family appreciated the thorough introduction process for new caregivers, which helped ease transitions. Conversely, other families expressed dissatisfaction with communication issues, particularly regarding changes in caregiver assignments and scheduling. Concerns were raised about the inconsistency in caregiver quality and the management of scheduling, which impacted the overall experience.
Room for Improvement
Several reviews indicate that communication regarding caregiver changes and scheduling could be improved. Families reported instances of receiving unfamiliar caregivers without proper introductions, leading to concerns about continuity of care. Additionally, some caregivers have noted difficulties with the scheduling manager’s approach, which affected their work experience and led to feelings of disrespect.
Summary
In summary, Right at Home in Spokane, Washington, offers a range of in-home care services aimed at supporting seniors and adults with disabilities. While many families have had positive experiences with the care provided, challenges in communication and scheduling have been noted. The dedication of the staff and caregivers is evident, but improvements in management practices could enhance the overall experience for both clients and caregivers. Families considering Right at Home should weigh these factors as they explore in-home care options.
