Overview
Right at Home, located in Newton, Massachusetts, provides in-home care for seniors and adults with disabilities. The agency offers a range of services designed to help individuals maintain their independence at home through personalized care plans developed in collaboration with families. Their caregivers are trained to provide companionship, hygiene support, respite care, and physical assistance, ensuring that the unique needs of each client are met.
Services & Support
Right at Home offers a variety of services to support their clients, including companionship, assistance with daily living activities, and respite care. Their caregivers are available 24/7, accommodating schedules that include evenings, weekends, and holidays. This flexibility allows families to receive care tailored to their specific needs, whether it’s for a few hours a day or around-the-clock support.
Care Approach & Staff
The staff at Right at Home is noted for their professionalism and attentiveness. Many families have expressed appreciation for the compassionate care provided by the caregivers, who are often described as helpful and kind. However, there have been some concerns regarding the training and competency of certain staff members, with a few families reporting issues with understanding basic tasks. The agency emphasizes the importance of creating a comfortable environment for clients, and many families have found their caregivers to be respectful and considerate.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities who require assistance in their daily lives. Families have shared experiences about how the agency has supported their loved ones during critical times, such as post-surgery recovery or transitional care after rehabilitation. The agency has been particularly recognized for its ability to respond quickly to urgent care needs.
What Families Say
Families have provided mixed feedback regarding their experiences with Right at Home. Many commend the agency for its responsive service and the quality of care their loved ones receive, often highlighting the dedication of the caregivers. Positive remarks include the timely assistance provided and the compassionate nature of the staff. Conversely, some families have expressed dissatisfaction with management practices, particularly related to scheduling and communication. A few reviews noted that interactions with management were less than satisfactory, leading to feelings of frustration during vulnerable times.
Room for Improvement
While many families have had positive experiences with Right at Home, there are notable concerns regarding the consistency of caregiver training and management communication. Some families reported difficulties in understanding the scheduling process and felt that their concerns were not always addressed with the necessary compassion. Addressing these issues could enhance the overall experience for clients and their families.
Summary
Right at Home in Newton, Massachusetts, offers a range of in-home care services tailored to the needs of seniors and adults with disabilities. With a commitment to providing compassionate and professional care, the agency has received both praise and constructive feedback from families. While many appreciate the dedication of caregivers and the flexibility of services, there are areas for improvement in management communication and staff training. Overall, Right at Home aims to support families in maintaining the quality of life for their loved ones at home.
