Overview
Right at Home, located in Austin, Texas, provides trusted in-home care for seniors and adults with disabilities. Their highly trained caregivers offer a range of services, including companionship, hygiene support, respite care, and physical assistance, all tailored to help loved ones maintain independence at home. The agency emphasizes the importance of creating custom care plans in collaboration with families to ensure the best possible care.
Services & Support
Right at Home offers a variety of services designed to meet the unique needs of each client. These services include companionship, assistance with daily living activities, respite care for family caregivers, and hygiene support. Clients have noted the reliability of caregivers in performing household tasks such as washing dishes and laundry, which helps maintain a clean and comfortable living environment.
Care Approach & Staff
The caregivers at Right at Home are frequently described as compassionate, attentive, and personable. Families have expressed appreciation for the staff’s responsiveness and willingness to go above and beyond to meet care needs. The agency’s commitment to customer service is highlighted by their ability to handle inquiries and concerns promptly, ensuring families feel supported throughout their experience.
Who They Serve
Right at Home serves a diverse clientele, including seniors and adults with disabilities. They have experience providing care in various situations, including hospice care and support for individuals transitioning from skilled nursing facilities to memory care. Many families have shared positive experiences with the agency, particularly in how caregivers have helped their loved ones maintain a sense of safety and well-being at home.
Service Area
The agency operates in Austin, Texas, providing 24/7 care, including during holidays, weekends, evenings, and overnight. This flexibility ensures that families can receive support whenever they need it.
What Families Say
Families have praised Right at Home for their exceptional caregivers, often referring to them as “angels” for their dedication and kindness. Many reviews highlight the positive impact caregivers have made, not only in providing physical assistance but also in offering companionship. Some families have noted challenges with scheduling and communication, indicating a need for improvement in these areas. Despite this, the overall sentiment remains highly positive, with many recommending the agency for its quality of care and customer service.
Room for Improvement
While many families have had positive experiences with Right at Home, some have expressed disappointment regarding scheduling issues and communication. These concerns suggest that there may be room for improvement in ensuring that all care requests are met as planned.
Summary
Right at Home in Austin, Texas, is a well-regarded provider of in-home care services for seniors and adults with disabilities. With a focus on personalized care and a dedicated team of caregivers, they strive to enhance the quality of life for their clients. While feedback is largely positive, addressing scheduling and communication challenges could further strengthen their service.
