Overview
Retreat At Home, located in Albuquerque, New Mexico, is dedicated to providing compassionate and skilled caregivers to support families and their loved ones. The agency emphasizes building trust through positive experiences and a thorough understanding of each client’s unique needs. Their approach begins with a comprehensive evaluation conducted by Care Coordinators, ensuring that families feel supported and informed throughout the caregiving process.
Services & Support
Retreat At Home offers a range of services designed to meet the individual needs of clients. Their team includes Care Coordinators who assess the specific requirements of each family, facilitating the matching of caregivers with clients. This personalized approach is supported by real-time communication through an app, which provides updates and reports from caregivers after each shift. Families have expressed appreciation for the thoroughness and professionalism of the service, highlighting the agency’s commitment to quality care.
Care Approach & Staff
The staff at Retreat At Home are frequently described as compassionate, professional, and attentive. Caregivers are noted for their kindness and ability to make clients feel comfortable. The agency places a strong emphasis on training, ensuring that caregivers are well-equipped to provide high-quality support. Many families have highlighted the positive impact of the team, particularly the Care Coordinators, who are recognized for their dedication and willingness to go above and beyond in their roles.
Who They Serve
Retreat At Home primarily serves families looking for home health care solutions for their loved ones, including elderly clients. Families have shared experiences of receiving immediate and effective support during critical times, such as the need for urgent care for a parent. The agency’s focus on understanding the specific needs of each family helps ensure that clients receive appropriate and personalized care.
What Families Say
Families have consistently praised Retreat At Home for their exceptional service. Reviews highlight the professionalism and caring nature of the staff, especially the Care Coordinators, who are described as knowledgeable and approachable. Many families have expressed gratitude for the thorough assessments and the quality of care provided, noting that their loved ones feel comfortable and well-supported. Overall, the agency is highly recommended for its commitment to compassionate care.
Room for Improvement
While feedback has been overwhelmingly positive, some families noted that they would appreciate even more frequent updates on caregiver performance and communication. Continued enhancements in these areas could further strengthen the already strong relationships between the agency, caregivers, and families.
Summary
Retreat At Home in Albuquerque, New Mexico, stands out for its dedication to providing compassionate and skilled home health care. With a focus on understanding the unique needs of each client, the agency ensures that families feel supported throughout the caregiving journey. The professionalism and kindness of the staff, along with the effective communication tools provided, contribute to a positive experience for both clients and their families.
