Overview
Relief Home Health Services, Inc., located in Hyannis, Massachusetts, is a home health agency dedicated to providing comprehensive nursing and patient care services. With nearly 15 years of experience, they focus on delivering high-quality care in the comfort of patients’ homes. The agency is certified by CHAPS and CMS, ensuring adherence to high standards in home healthcare.
Services & Support
Relief Home Health Services offers a multidisciplinary approach to care, which includes services from Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Occupational Therapists (OTs), and Certified Occupational Therapy Assistants (COTAs). They provide essential services such as medication management, physical therapy, and occupational therapy, catering to a wide range of patient needs.
Care Approach & Staff
The staff at Relief Home Health Services are frequently described as compassionate and dedicated. Many clients have expressed appreciation for the supportive and caring nature of the nurses. For instance, one client highlighted a nurse’s exceptional commitment to keeping spirits high and working closely with their medical team. However, there have been mixed experiences regarding staff consistency, with some clients noting frequent changes in nursing personnel.
Who They Serve
Relief Home Health Services primarily serves adults in the Southern Massachusetts area, including towns in Barnstable, Bristol, and Plymouth County. They cater to patients with various medical and psychiatric needs, emphasizing the importance of recovery in a home environment.
What Families Say
Feedback from families has been varied. While many commend the caring nature of the nurses and the quality of care provided, some have raised concerns about professionalism and consistency. Instances of inconsistent arrival times and communication issues have been noted, leading a few families to express dissatisfaction with their experiences. In contrast, others have praised specific staff members for their dedication and responsiveness, particularly in medication management.
Room for Improvement
Some families have indicated a need for improvement in staff consistency and communication. There have been reports of frequent nurse changes and challenges in scheduling, which have affected the overall experience for some patients.
Summary
Relief Home Health Services, Inc. offers a range of home healthcare services with a focus on compassionate care. While many families appreciate the dedication of the staff, there are notable concerns regarding consistency and professionalism. Potential clients may want to weigh the positive experiences against the feedback regarding service delivery.