Overview
Progressive Home Care Inc, located in Newark, New Jersey, is a family-owned and operated home care agency that offers personalized services for clients and their loved ones. The agency emphasizes a commitment to providing a supportive environment for individuals with physical or cognitive deficits, as well as those seeking companionship and daily living assistance.
Services & Support
Progressive Home Care provides a range of home healthcare services designed to assist clients in their daily living activities. Their offerings include care for individuals with various needs, ensuring a safe and secure environment that promotes socialization and stimulation. The agency operates a 24-hour hotline, allowing clients to speak directly with staff whenever assistance is needed.
Care Approach & Staff
The agency’s approach is centered on personalized care, with a focus on building strong relationships between clients and caregivers. While some families have reported positive experiences with the staff, describing them as supportive and communicative, others have raised concerns about professionalism and reliability. There are mixed reviews regarding the quality of care, with some clients expressing dissatisfaction with the training and performance of aides.
Who They Serve
Progressive Home Care serves a diverse clientele, including the elderly and individuals recovering from medical procedures. The agency aims to cater to those requiring assistance with daily activities and those needing companionship.
What Families Say
Feedback from families has been varied. Some clients have praised the agency for its ability to provide compassionate care and effective communication, leading to improved moods for their loved ones. However, numerous complaints highlight issues such as inconsistent scheduling, unprofessional behavior from staff, and concerns about the integrity of caregivers. These contrasting experiences suggest that while some families find value in the services provided, others have encountered significant challenges.
Room for Improvement
Several reviews indicate a need for improvement in staff training and professionalism. Issues such as scheduling conflicts, communication breakdowns, and concerns about the conduct of aides have been noted by multiple families. Addressing these areas may enhance the overall experience for clients and their families.
Summary
Overall, Progressive Home Care Inc offers a range of home healthcare services in Newark, New Jersey, with a focus on personalized care. While some families appreciate the support and communication provided by the agency, others have reported significant challenges related to staff professionalism and reliability. Families considering this agency may want to weigh the positive and negative feedback to make an informed decision.
