Overview
Professional Healthcare Resources, located in Washington, District of Columbia, is a nurse-owned and operated agency that aims to enhance the quality of life for residents through various home health care services. These services include skilled nursing, personal care, hospice, and elder care, all provided with a focus on respect, compassion, and dignity. The agency caters to individuals recovering from hospitalization, those facing end-of-life challenges, and clients needing assistance with daily activities.
Services & Support
The agency offers a range of services designed to meet the diverse needs of their clients. These include skilled nursing care, home health aides, hospice services, and physical therapy. The staff is trained to collaborate with patients, families, and physicians to create personalized care plans that address individual needs and goals.
Care Approach & Staff
Professional Healthcare Resources emphasizes a compassionate approach to care. However, feedback from families indicates that there are significant issues with staff communication and follow-through. Reviews suggest that while some staff members, such as physical therapists and nurses, are described as reliable, others have been noted for their lack of professionalism and responsiveness. Concerns about staff being late or not arriving at all have also been raised, impacting the overall experience for clients.
Who They Serve
The agency serves a wide range of clients in Washington, D.C., including seniors, individuals recovering from illnesses or surgeries, and those in need of hospice care. Their services are designed to support those who require assistance with daily living activities, as well as those needing specialized medical care at home.
Service Area
In addition to Washington, D.C., Professional Healthcare Resources provides services throughout Maryland and Virginia, including areas such as Kensington, Annandale, and Arlington.
What Families Say
Families have expressed significant concerns regarding the agency’s communication and reliability. Multiple reviews highlight issues with scheduling, late arrivals, and inadequate follow-up from staff. Some families have reported that their loved ones did not receive timely assessments or care, leading to frustration and dissatisfaction with the service.
Room for Improvement
There are notable areas for improvement, particularly in communication and staff responsiveness. Families have indicated that the scheduling process can be slow and unorganized, which can be particularly challenging for those in urgent need of care. Addressing these concerns may enhance the overall patient experience and trust in the agency.
Summary
Professional Healthcare Resources offers essential home health care services in Washington, D.C., and surrounding areas, focusing on compassionate care for various client needs. However, feedback from families suggests that there are significant challenges with communication and service delivery that the agency may need to address to improve client satisfaction and care outcomes.
