Overview
Primary Home Care, located in Saginaw, Michigan, is a family-owned and operated home care provider with over 27 years of experience in the industry. The organization aims to create a worry-free relationship among family members by offering a variety of services tailored to assist the elderly with daily living activities and personal needs. Their approach emphasizes building connections and providing compassionate support to clients and their families.
Services & Support
Primary Home Care offers a comprehensive range of services designed to meet the diverse needs of seniors. These services include personal care assistance with bathing, dressing, and hygiene, as well as mobility support and medication reminders. They also provide homemaking services such as light housekeeping, meal preparation, and grocery shopping. For clients with Alzheimer’s and dementia, the company offers specialized support that includes structured routines and engaging activities to promote comfort and safety. Additionally, respite care is available for family caregivers needing temporary relief.
Care Approach & Staff
The staff at Primary Home Care are frequently described as compassionate and supportive, working to build meaningful relationships with their clients. Many employees express satisfaction with their work environment, highlighting the company’s dedication to caring for both clients and staff. However, some reviews indicate issues with office organization and communication, suggesting that improvements could be made in these areas to enhance overall service delivery.
Who They Serve
Primary Home Care primarily serves elderly clients who require assistance with daily activities. Their services are designed to support seniors living at home, including those with specific needs related to Alzheimer’s and dementia. The company aims to empower clients while preserving their dignity and promoting independence.
What Families Say
Family members often appreciate the personal touch that Primary Home Care provides, noting that the staff treats clients like family. However, some feedback points to concerns regarding the professionalism of office staff, with several reviews mentioning rudeness and a lack of responsiveness. While many families express satisfaction with the care provided, others have noted that the organization could improve in communication and organization.
Room for Improvement
Some families and employees have raised concerns about the professionalism of the office staff and the organization’s communication practices. Instances of rudeness and disorganization have been reported, suggesting that these areas could benefit from focused improvement efforts to enhance the overall experience for clients and their families.
Summary
In summary, Primary Home Care in Saginaw, Michigan, offers a range of in-home care services aimed at supporting the elderly and their families. While many clients and employees appreciate the compassionate care provided, there are notable concerns regarding office management and staff professionalism that may impact the overall experience. Families considering this provider may want to weigh these factors carefully.
