Overview
Premium Select Home Care, located in Washington, District of Columbia, is a home health agency that has been providing services for over 20 years. They offer in-home personal care aides, physical and occupational therapy, and skilled nursing services tailored to individual needs. The agency aims to provide quality home health care to clients requiring assistance due to aging, illness, recovery, or rehabilitation.
Services & Support
The agency offers a range of services including skilled nursing, physical and occupational therapy, and personal care assistance. Their home health aides (HHAs) are responsible for meal preparation, personal hygiene, light cleaning, and supervision. They are also equipped to provide wound care and other skilled nursing services.
Care Approach & Staff
While Premium Select Home Care emphasizes individualized care, reviews indicate concerns about the staff’s training and commitment. Multiple reviewers expressed disappointment with the aides’ lack of knowledge regarding patient care and their overall professionalism. Instances of aides being inattentive, argumentative, or unprofessional were noted, raising concerns about the vetting process for new staff.
Who They Serve
The agency serves clients in need of at-home care, particularly those who are elderly or have specific health conditions requiring assistance. However, some families reported issues with the quality of care, indicating that the agency may not be meeting the needs of all clients effectively.
Room for Improvement
Feedback from families highlights several areas for improvement. Common themes include the need for better training and vetting of staff, as well as improved communication and responsiveness from management. Some families reported feeling that their concerns were not adequately addressed, leading to a lack of trust in the agency’s ability to provide quality care.
What Families Say
Family reviews reflect a mix of experiences. While some clients found the agency helpful and efficient, many others expressed serious concerns regarding the quality of care provided. Issues such as aides being inattentive, unprofessional behavior, and a lack of proper training have been frequently mentioned. Families noted that they felt compelled to monitor the care provided closely, with some even resorting to surveillance to ensure their loved ones were safe.
Summary
Premium Select Home Care serves clients in Washington, D.C., offering a variety of home health services. While the agency has been in operation for over two decades and aims to provide tailored care, numerous reviews indicate significant concerns regarding staff professionalism and training. Families looking for home health care may want to carefully consider these factors when evaluating their options.
