Overview
Premier Home Health Care Services, located in New York, New York, provides in-home health care solutions across the state. With multiple offices throughout New York, including locations on Long Island and in the five boroughs, the agency aims to offer accessible care for clients with various needs.
Services & Support
The agency offers a range of in-home medical care and support services designed to assist clients in leading healthier and more independent lives. They have specialized divisions, including those catering to Asian and Russian communities, which provide services in various languages and dialects. Premier Home Health Care Services also supports clients residing in assisted living facilities and independent living communities.
Care Approach & Staff
Premier emphasizes compassionate care through its experienced staff. However, feedback from clients indicates significant concerns regarding the professionalism and behavior of some aides. Instances of aides arriving late or being unprofessional have been reported, which raises questions about the consistency of care provided.
What Families Say
Reviews from families highlight a range of negative experiences with Premier Home Health Care Services. Many clients have expressed dissatisfaction with the customer service, describing it as rude and unhelpful. Specific incidents include aides being late, failing to communicate effectively, and disrespectful interactions within clients’ homes. Some families have noted that they felt their concerns were not taken seriously, leading to a lack of trust in the agency’s ability to provide adequate support.
Room for Improvement
Multiple reviews indicate a need for improvement in customer service and staff training. Clients have reported issues with aides’ punctuality and professionalism, as well as the overall responsiveness of the agency’s coordinators and management. Addressing these concerns could enhance the quality of care and client satisfaction.
Summary
In summary, Premier Home Health Care Services offers a variety of in-home health care solutions across New York. While the agency has a broad service area and aims to provide compassionate care, feedback from clients suggests significant areas for improvement, particularly in customer service and staff professionalism. Families considering this agency may want to weigh these factors carefully based on the experiences shared by others.
