Overview
Preferred Care at Home of Phoenix / East Valley, located in Mesa, Arizona, has been dedicated to enhancing seniors’ lives and preserving dignity and independence since 1984. They provide tailored senior home care services by compassionate, experienced caregivers, either in clients’ homes or care facilities. The company emphasizes reliability, compassion, and affordability, aiming to treat clients like family.
Services & Support
Preferred Care at Home offers a wide range of non-medical services, including Hospital-to-Home Transition Care, Companion Care, Homemaker Care, Personal Care, Dementia and Alzheimer’s Care, and End-of-Life Care. They can provide care from 1 to 24 hours per day, including the option of qualified live-in caregivers for 24-hour support. Their approach focuses on helping clients maintain their quality of life while remaining in the comfort of their own homes.
Care Approach & Staff
The caregivers at Preferred Care at Home are noted for their compassion and capability. Many families have shared positive experiences regarding the reliability and trustworthiness of the staff. However, there are also concerns regarding the oversight of caregivers, with some families expressing a desire for more accountability and regular check-ins by management to ensure proper care.
Who They Serve
Preferred Care at Home serves a diverse clientele, including seniors needing assistance with daily tasks and specialized care. Families have utilized their services for loved ones dealing with conditions such as dementia, and many have expressed gratitude for the support provided during challenging times.
Service Area
The service area includes Mesa, Chandler, Gilbert, Queen Creek, San Tan Valley, Sun Lakes, Higley, Apache Junction, Gold Canyon, and Florence, among other nearby locations.
What Families Say
Feedback from families has been mixed. Many praise the compassionate care provided by the staff and the responsiveness of the company to changing needs. However, there are significant concerns regarding communication and service reliability. Some families reported difficulties in reaching management and experienced delays in receiving necessary equipment or care. Instances of caregiver neglect have also been highlighted, leading to calls for improved oversight.
Room for Improvement
Several families have noted issues with communication and responsiveness from the management team. Difficulties in reaching supervisors and long wait times on the phone have been recurring themes. Additionally, there have been concerns regarding the oversight of caregivers and the quality of care provided, with suggestions for more frequent check-ins to ensure client satisfaction.
Summary
Preferred Care at Home of Phoenix / East Valley offers a range of senior home care services in Mesa, Arizona, with a focus on compassion and reliability. While many families have had positive experiences with their caregivers, concerns about communication and caregiver oversight have been raised. Families considering this service may want to weigh both the positive feedback and the areas identified for improvement.
