Overview
Personalized Homecare Agency, located in Sacramento, California, has been providing in-home care services to seniors and disabled individuals since 1978. The agency focuses on assisting clients with Activities of Daily Living (ADL) such as bathing, dressing, and feeding, as well as Instrumental Activities of Daily Living (IADL) like meal preparation and light housekeeping. With over 40 years of experience, they have built a solid reputation in the community for their commitment to compassionate care at competitive rates.
Services & Support
Personalized Homecare offers a range of services tailored to meet the needs of their clients. These include assistance with daily activities such as bathing, dressing, toileting, ambulation, and feeding. Additionally, they provide support with meal preparation, grocery shopping, and light housekeeping. The agency is dedicated to delivering quality care while maintaining affordability, which has made them a popular choice among families in the Sacramento area.
Care Approach & Staff
Families frequently commend the caregivers at Personalized Homecare for their compassion and dedication. Many reviews highlight the staff’s willingness to go the extra mile to ensure that clients receive the care they deserve. Clients have reported feeling that their loved ones are treated with respect and kindness, often noting that caregivers develop a personal connection with those they care for. The agency employs an experienced management team, including a Program Director and a Care Coordinator, who are involved in the assessment and care planning process.
Who They Serve
Personalized Homecare primarily serves seniors and disabled individuals in the Sacramento and Placer counties. The agency caters to clients who require assistance with daily living activities, making it a suitable option for families seeking support for elderly relatives, including those with specific needs such as Alzheimer’s care.
What Families Say
Feedback from families reveals a mixed experience with Personalized Homecare. Many clients express gratitude for the compassionate care their loved ones received, with numerous reviews recommending the agency for its reliable and professional staff. However, some families have reported concerns regarding communication and reliability, citing instances of caregivers not being well-matched to the client’s needs or last-minute cancellations. Overall, the agency has garnered a reputation for being a dependable choice for many families, though some have noted areas that could benefit from improvement.
Room for Improvement
While many families have had positive experiences with Personalized Homecare, there are notable concerns regarding communication and caregiver compatibility. Some clients have reported issues with caregivers not being adequately suited to their specific situations, which led to dissatisfaction. Additionally, there have been instances of poor communication from the agency, which could be addressed to enhance the overall client experience.
Summary
Personalized Homecare Agency in Sacramento, California, has established itself as a trusted provider of in-home care services for seniors and disabled individuals. With a focus on compassionate care and a commitment to affordability, they have received positive feedback from many families. However, there are areas for improvement, particularly concerning communication and caregiver matching. Overall, the agency remains a viable option for families seeking support for their loved ones.
