Overview
Patient Care Advocates LLC, located in Tucson, Arizona, is a home health care provider that offers a range of services including home nursing care, physical therapy, and hospital advocacy. They aim to support patients in their homes and during hospital stays, ensuring that individuals receive the necessary care and attention.
Services & Support
Patient Care Advocates provides various services tailored to meet the needs of their clients. These include home health care, physical therapy, occupational therapy, and hospital advocacy. They emphasize patient safety, particularly during hospital stays, by sending nurse practitioners to assist clients within a short time frame after admission. This service aims to facilitate communication between patients and hospital staff, ensuring that care is coordinated and effective.
Care Approach & Staff
The staff at Patient Care Advocates is described as compassionate and dedicated to providing quality care. Reviews highlight the thoroughness of their physical and occupational therapists, who are noted for their caring approach. However, there have been mixed experiences with nursing staff; while some families report positive interactions, others have expressed concerns about professionalism and respect during visits.
Who They Serve
Patient Care Advocates primarily serves elderly clients and individuals requiring home health care following hospital stays or surgeries. They cater to patients needing various levels of support, from short-term rehabilitation to ongoing care.
Service Area
Patient Care Advocates operates in Tucson, Arizona, and surrounding areas, providing home health care and hospital advocacy services to the local community.
Scheduling & Availability
The agency is available to take calls 24 hours a day, 7 days a week, with office hours from Monday to Friday, 8 A.M. to 5 P.M. This availability ensures that families can access support whenever needed.
What Families Say
Families have shared a range of experiences with Patient Care Advocates. Many express gratitude for the quality of care provided, noting that the caregivers are attentive and skilled. Positive reviews often mention the support received during hospital stays, highlighting the importance of having an advocate present. However, some families have reported negative experiences, particularly regarding the behavior of certain nursing staff, which has raised concerns about respect and professionalism.
Room for Improvement
While many families appreciate the care provided by Patient Care Advocates, there are noted inconsistencies in the professionalism of some staff members. Families have expressed concerns about specific interactions that lacked the expected level of respect and care, indicating a need for improvement in staff training and communication.
Summary
Overall, Patient Care Advocates LLC offers essential home health care and hospital advocacy services in Tucson, Arizona. They are committed to supporting patients and their families through various health challenges. While many families have had positive experiences with their compassionate staff, there is room for improvement in ensuring consistent professionalism across all interactions.
