Overview
Panhandle Support Services, located in Barboursville, West Virginia, offers in-home personal care and homemaking services. Since its establishment in 1991, the organization has aimed to provide professional and caring support to individuals in need, assisting them in maintaining their daily routines.
Services & Support
Panhandle Support Services provides a range of in-home personal care services designed to assist clients with their daily activities. These services include personal care and homemaking support, aimed at enhancing the quality of life for clients in the comfort of their own homes.
Care Approach & Staff
The staff at Panhandle Support Services includes caregivers who are described by some families as kind and hardworking. However, there have been mixed reviews regarding the reliability and quality of care provided. Some clients have expressed concerns about the performance of certain caregivers, noting instances of inadequate support, specifically with tasks like meal preparation and attention to clients’ needs.
What Families Say
Feedback from families has been varied. While some have praised the dedication of specific caregivers and the responsiveness of the office staff, others have raised significant concerns about the quality of care. Reports of caregivers being inattentive and instances of overcharging have been highlighted, leading to dissatisfaction among some clients. The inconsistency in caregiver performance appears to be a recurring theme in the reviews.
Room for Improvement
There are noted areas for improvement, particularly regarding caregiver reliability and the management of staffing issues. Several reviews indicate that some caregivers may not meet the expectations of families, and there have been mentions of a high turnover rate among staff. Ensuring consistent quality of care and addressing billing concerns could enhance the overall experience for clients and their families.
Summary
Panhandle Support Services provides essential in-home personal care and homemaking services in Barboursville, West Virginia. While some families have had positive experiences with caring and dedicated staff, others have expressed concerns about caregiver reliability and billing practices. Addressing these issues could help improve the quality of care and satisfaction for clients.
