Overview
Our House Homecare Services, located in New Bern, North Carolina, is dedicated to providing quality home care services that allow clients to live independently while maintaining their quality of life. Their mission focuses on delivering personalized services to seniors, ensuring they can enjoy a dignified lifestyle in the comfort of their own homes.
Services & Support
Our House Homecare Services offers a range of non-medical services designed to meet the diverse needs of their clients. These include assistance with grooming, hygiene, nutrition, medication monitoring, and household management. They also provide support for therapeutic activities and can assist seniors with medical appointments and community outings. The agency emphasizes the importance of a customized service plan, which is developed through a complimentary assessment by a registered nurse.
Care Approach & Staff
The staff at Our House Homecare Services is described as trained and trustworthy. However, experiences shared by families reveal mixed feelings regarding the professionalism of the caregivers. Some families reported positive interactions with staff, highlighting their friendliness and caring nature. In contrast, others expressed concerns about the treatment of their loved ones and the agency’s responsiveness to complaints.
Who They Serve
Our House Homecare Services primarily serves seniors in Craven, Jones, Pamlico, Pitt counties, and surrounding areas in Eastern North Carolina. They aim to support seniors who require assistance to maintain their independence and quality of life, particularly for those families unable to provide around-the-clock care.
What Families Say
Feedback from families about Our House Homecare Services is varied. Some families have expressed gratitude for the compassionate care their loved ones received, noting the positive impact on their quality of life. Conversely, several reviews indicate significant dissatisfaction, citing issues with caregiver professionalism and responsiveness to concerns. Instances of disrespect towards clients and their families were reported, leading to a lack of trust in the agency.
Room for Improvement
There are notable concerns regarding the consistency of caregiver professionalism and the agency’s handling of complaints. Some families reported feeling dismissed when raising issues about care quality and staff behavior, indicating a need for improved communication and accountability within the organization.
Summary
Overall, Our House Homecare Services in New Bern, North Carolina, offers a variety of home care services aimed at helping seniors maintain independence. While some families have had positive experiences with the care provided, others have raised serious concerns about the professionalism of staff and the agency’s responsiveness to client needs. This mix of feedback suggests that potential clients may want to carefully consider their options and experiences when evaluating this provider.
