Overview
OUR HEART HOME CARE INC, located in Philadelphia, Pennsylvania, is dedicated to providing personal assistance services that enable clients to maintain their independence in the comfort of their own homes. Their caregivers are available 24/7 to support individuals with a variety of needs, ensuring a high quality of life.
Services & Support
The services offered by OUR HEART HOME CARE INC include assistance with grooming, light housekeeping, transportation, and errand running. Caregivers also provide help with bathing, dressing, exercise, feeding, medication management, and other personal care tasks. The organization aims to meet each client’s individualized health care needs through a collaborative approach with family members and healthcare professionals.
Care Approach & Staff
The staff at OUR HEART HOME CARE INC is frequently described as friendly, polite, and compassionate. Caregivers strive to arrive on time and cater to the specific needs of each client, helping them maintain their independence. The organization emphasizes a personal touch in their care, relying on traditional customer service principles enhanced by modern technology to align the right staff with each client’s preferences.
Who They Serve
OUR HEART HOME CARE INC serves a diverse clientele, including elderly individuals who require assistance due to health conditions, recent surgeries, or injuries. Their mission is to enhance the quality of life for the individuals they serve by providing customized care that supports independence and well-being.
Service Area
The services of OUR HEART HOME CARE INC are available throughout Pennsylvania, specifically in the Philadelphia, Delaware, Montgomery, Bucks, and Chester counties.
Scheduling & Availability
Care services can be scheduled on a visit basis or hourly, with a minimum of four hours required. They offer options for ongoing 24/7 care as well as live-in arrangements to meet the varying needs of their clients.
What Families Say
Families have expressed gratitude for the reliable and friendly care provided by OUR HEART HOME CARE INC. Many appreciate the timely assistance and the respectful manner in which caregivers interact with their loved ones. The organization is often recommended for its trustworthy service and commitment to meeting individual care needs.
Room for Improvement
Some feedback indicates that there may be occasional communication challenges between management and employees, which could impact service delivery. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
OUR HEART HOME CARE INC in Philadelphia, Pennsylvania, offers a comprehensive range of personal assistance services designed to help clients maintain their independence at home. With a focus on compassionate care and individualized support, the organization strives to provide quality service to families throughout the region. While many families commend the staff for their friendly and timely service, there is room for improvement in internal communication processes.
