Overview
Optimal Home Health, located in Bakersfield, California, is a community-based home health agency that has been serving patients since 1993. The agency aims to facilitate optimal healing and independence by providing medical treatments in the comfort of patients’ homes. They offer a range of services designed to help chronically ill patients and elders manage their conditions while maintaining their daily activities.
Services & Support
Optimal Home Health provides a variety of services, including skilled nursing, physical therapy, and occupational therapy. Their skilled nursing team addresses medical needs such as wound care, medication management, and home safety evaluations. Physical therapists focus on improving mobility, balance, and endurance, particularly for patients recovering from surgeries or strokes. Occupational therapists work with patients to enhance their ability to perform daily activities, which is essential for maintaining independence.
Care Approach & Staff
The staff at Optimal Home Health includes registered nurses and therapists who are dedicated to managing patients’ conditions within their home environment. While some families have expressed appreciation for the compassion and understanding shown by certain staff members, others have reported issues with organization and communication, which have impacted their care experience.
Who They Serve
Optimal Home Health primarily serves chronically ill patients and older adults in Kern, Fresno, and Tulare Counties. Their mission is to support these individuals in maintaining a safe and enjoyable lifestyle at home.
What Families Say
Feedback from families has been mixed. Some have praised the agency for its compassionate staff and the support provided during difficult times. However, several reviews highlight concerns regarding organization and communication, with reports of missed appointments and scheduling issues. Families have noted that therapy sessions were often delayed or rescheduled without proper notification, which caused frustration, especially for patients in need of timely care.
Room for Improvement
A recurring theme in reviews is the lack of organization and communication within the agency. Families have expressed dissatisfaction with the scheduling process, noting that appointments were frequently canceled or changed without adequate notice. Improving these aspects could enhance the overall experience for patients and their families.
Summary
Optimal Home Health offers essential home health services aimed at helping patients maintain their independence while managing their medical needs at home. While some families have had positive experiences with the compassionate care provided, others have raised concerns about the agency’s organization and communication practices. Families considering Optimal Home Health may want to weigh these factors in their decision-making process.
